Membership Administration - Hybrid

Location: Newington

Membership Operations & Administration

* Process new membership applications and ensure eligibility criteria are correctly assessed for all membership types.

* Manage membership changes including amendments, renewals and resignations.

* Welcome new members and issue membership certificates accurately and on time post Membership Ceremony.

* Ensure members are invoiced correctly and payments are tracked, recorded, and reconciled along side finance colleagues.

* Provide high-quality responses to membership enquiries via email and phone.

* Maintain accurate member records within the CRM system, including committee and working group participation.

* Ensure all members have access to the correct benefits associated with their membership category.

* Support the organisation of the annual Awards Ceremony and related administrative processes.

* Provide administrative support to the Awards Service and assist with any additional ad-hoc duties, including support for the annual conference.
Data, Systems & Compliance

* Maintain accurate and up-to-date member information within the CRM system.

* Monitor compliance with membership policies, eligibility criteria, and internal procedures.

* Prepare regular membership reports and assist with data analysis as required.

* Support improvements to digital workflows and system-based membership processes.
Financial Administration

* Issue membership and awards-related invoices and follow up on payments.

* Conduct basic financial checks and ensure accurate reconciliation against membership records.

* Work closely with finance colleagues to support smooth financial operations relating to membership income.
Customer Service & Stakeholder Support

* Act as a first point of contact for member enquiries, providing professional, timely, and accurate information.

* Build positive, supportive relationships with members, committees, working groups, and external partners.

* Support communication campaigns related to membership, awards, and College events.
Responsibilities

* Delivering accurate, timely, and efficient membership administration across all membership categories.

* Maintaining high-quality, compliant, and well-organised membership and financial records.

* Ensuring all members receive correct benefits and communications.

* Providing excellent customer service and maintaining strong member relationships.

* Supporting College-wide events and services with reliable, high-standard administrative work.

* Upholding data protection, confidentiality, and professional standards in all areas of work.
Accountabilities

* Accuracy and timeliness of membership processing and renewals.

* Quality and reliability of CRM data and membership documentation.

* Correct issuing and recording of invoices and membership payments.

* Effective support of awards, committees, and College events.

* Overall member satisfaction with administrative and customer service interactions