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Service Management Trainee
Job in
Sittingbourne, Kent County, ME10, England, UK
Listed on 2026-05-11
Listing for:
SANY Group
Full Time, Part Time, Apprenticeship/Internship
position Listed on 2026-05-11
Job specializations:
-
Engineering
Operations Manager
Job Description & How to Apply Below
- Review and approve service costs submitted by overseas dealers/subsidiaries, manage payments, and support service budget control to help reduce service operating costs.
- Manage service resources of dealers/subsidiaries and participate in service capability development and performance evaluation.
- Monitor key service process indicators such as dealer service satisfaction, response time, and repair quality, and drive continuous improvement.
- Optimise and manage customer service community platforms; collect feedback from customers and service personnel and ensure timely follow-up and closure.
- Provide guidance on dealer service policies and DMS system operations; participate in service network planning, major repair satisfaction tracking, and 6S management; support dealers in improving their repair and service capabilities.
- Bachelor’s degree or above, preferably in Hydraulics Engineering, Mechanical Engineering, Mechatronics, Automation, Vehicle Engineering, or related majors.
- Fresh graduates preferred; candidates with 1–2 years’ experience in service management, technical support, or the equipment/machinery industry are also welcome.
- Professional Mandarin and English skills are essential to this role.
- Understanding of after-sales service processes with solid relevant technical knowledge.
- Strong problem‑solving ability, good report/proposal writing skills, and strong business understanding.
- Proficient in Microsoft Office (Excel data analysis, PowerPoint proposal preparation, etc.).
- Good command of English.
- Strong sense of responsibility and excellent communication and coordination skills.
- Part/Full time schedule – Flexible to work in part‑time (minimum 20 hours/week) or full‑time (up to 40 hours/week).
- Career‑advancing experience – Gain practical skills in service management.
- Mentorship & learning – Collaborate with service professionals, and product teams who will support your growth.
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