Product Support Engineer

Controls Product Support Engineer £40-50k  Annual Bonus, Matched 5% Pension, Healthcare, Death in Service Employee Assistance Programme & Remote GP Access Hybrid & Flexible Working
-No Site Work - Office Based
-Gloucestershire -  An established and growing industrial automation business is seeking a Controls Product Support Engineer to join its UK-based engineering team. This role sits at the heart of the organisation, working closely with customers, distributors, OEMs and in-house R&D to support and shape advanced motion-control and automation products. The successful candidates will have strong experience of machine automation , particularly motion-centric systems (servo drives, motors, multi-axis control), and will enjoy solving complex technical problems while influencing future product development.

This hire is part of a wider rebuild of the product support function offering a genuine opportunity to make a visible impact. Controls Product Support Engineer
- The Role:

Provide high-quality technical support to customers, distributors, and OEMs via phone, email, and remote tools Act as a technical interface between customers and internal R&D (software & hardware teams) Support and train internal and external application engineers Answer product-level and application-level technical queries Develop, modify, and maintain example code, reference applications, and demonstration projects Produce clear, professional technical documentation, training materials, and manuals Support commissioning, troubleshooting, and optimisation of motion-based automation systems Product Support Engineer

- The Person :
Degree (or equivalent experience) in Mechanical, Mechatronic, Electronic, or Automation Ideally c5 years experience in industrial machine automation or motion control environments Strong understanding of customer requirements and manufacturing processes Experience supporting automation products used in OEM or production machinery Confident communicator, able to explain complex technical concepts clearly Ability to produce professional technical documentation UK valid driving licence

Experience of writing controls software ideally using Structured Text/Codesys Ability with the following would be highly advantageous:multi-axis syncrhonised motion, experience of Beckhoff or similar platforms, industrial robotics, real-time industrial networks, practical electrical interfacing and system-level integration, servo and/or stepper drives & motors and knowledge of at least one general purpose programming language i.e. C, BASIC, Python Located in Gloucestershire, this role would be commutable from Cheltenham, Gloucester, Tewkesbury, Worcester, Hereford, Stroud, Cirencester, Redditch, Bromsgrove, Monmouth, Droitwich Spa, Alcester and surrounding.

Looking for a job involved with automation, control systems, process control or systems integration? Register your details on our website, where you will find a full list of live positions where a customised automated search process allows immediate access to new vacancies as they are registered. Free, confidential service. For further information please contact Sharon Hill.