1st Line Support

Job Title: 1st Line Support

Location: Ridham, Sittingbourne and other sites in the southeast as required

Salary: £31,000 per annum

Job Type: Permanent, Full time

Hours: 40 hours per week

About Us:

Countrystyle's mission is to provide outstanding customer service, drive innovation, and set market standards for sustainable quality. We transform waste into a valuable resource to protect precious natural resources. We make it easy for our clients to achieve our mutual goals and deliver waste outcomes which benefit the wider community. Our customers love to work with us, they trust us, and share our mission.

About the role:

The main purpose of the role is to provide technical support across all sites and contracts for all support tickets including server, desktop and networking infrastructure and telephone systems, both landline and mobile services.

Please note this position is based entirely on-site and requires attendance in the office five days a week.

Responsibilities:

• Manage and maintain good quality, accurate documentation on all IT processes.
• Maintain systems, resolving any general workplace IT issues.
• Assist the wider IT team to deliver IT projects, such as a new workflow, including the carrying out of testi...