IT Support Engineer
Job in
Newington, Sittingbourne, Kent County, ME10, England, UK
Listed on 2026-09-12
Listing for:
Cathcart Technology
Full Time
position Listed on 2026-09-12
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Systems Administrator, Desktop Support
Job Description & How to Apply Below
Salary: £32,000 - 35,000 per year Requirements:
- Commercial experience in a 2nd line IT support role
- Strong Microsoft 365, Windows, and Mac support experience
- Solid networking and fault-finding skills
- Excellent communication and documentation skills
- Full UK driving licence (essential)
- MSP experience (desirable)
- Microsoft, CompTIA, or similar certifications (desirable)
- Provide 2nd line support across a varied client base
- Troubleshoot Microsoft 365, Windows, macOS, and networking issues
- Resolve escalated hardware, software, and connectivity problems
- Take ownership of tickets through to resolution
- Maintain accurate technical documentation
- Deliver excellent customer service
- Hardware
- Support
- macOS
- Microsoft 365
- Windows
- Office 365
We are a well-established MSP based in central Edinburgh, offering a fully onsite 2nd Line IT Support Engineer role with hybrid working available after six months. We support a broad range of technologies and client environments, and we actively invest in professional development through funded certifications and training. This is a great opportunity to join a close-knit and growing technology business, work alongside experienced technical professionals, and gain exposure to a wide variety of technical challenges.
The role includes occasional travel to client sites in central Scotland and offers a salary of £32,000 - £35,000 alongside a range of benefits.
last updated 36 week of 2026
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