Account Executive

Account Management | Customer Success | Renewals | Upselling & Cross-Selling

An established and growing technology services organisation is looking for an Account Executive to join its commercial team, taking responsibility for a portfolio of existing customers.

This is an excellent opportunity for someone who enjoys building long-term customer relationships while also having the commercial drive to grow accounts through renewals, upselling and cross-selling.

You will act as a key point of contact for customers, developing a strong understanding of their businesses and identifying where additional technology products and services can add value.

You will be responsible for:

• Managing and developing a portfolio of existing customer accounts
• Building strong relationships with key stakeholders, including IT Managers, CIOs and senior decision-makers
• Driving customer retention and long-term account growth
• Identifying opportunities to upsell and cross-sell additional products and services
• Managing contract renewals and supporting commercial negotiations
• Holding regular customer meetings and providing clear updates around services, deliverables and actions
• Proactively identifying and resolving customer issues before they escal
• Working closely with technical, pre-sales and wider commercial teams to develop customer solutions
• Maintaining accurate CRM records, opportunities, forecasts and account plans

We are looking for someone who is commercially driven but takes a relationship-first approach to account management.

• Previous Account Executive, Account Management or Customer Success experience
• Experience working within technology, IT services, managed services or a similar environment
• Strong customer relationship and stakeholder management skills
• Experience supporting renewals, upselling and cross-selling
• Confidence communicating with both technical and senior business stakeholders
• Strong negotiation and commercial skills
• A proactive, organised and self-motivated approach
• The ability to take ownership of customer relationships and deliver against revenue targets
• This is a great opportunity to join a business where you can develop your commercial career while managing genuine long-term customer relationships rather than focusing purely on transactional sales.