Data Training Support Officer

Data Training & Support Officer

£25,867 - £26,103 pa (pro rata, 22.5 hours per week) + excellent benefits

Wolverhampton

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship, creating one of the largest mental health and social support charities in England. Each year we support around 125,000 people through nearly 200 services, relying on more than 3,500 staff and volunteers.

We provide support to people facing challenges around mental health, substance use, housing or domestic abuse and we are looking for someone to help improve our data quality and train staff.

You have demonstrable experience of using and working with data systems and providing training or support to others. A perfect fit will be eager to put these skills to use in a supportive environment.

• Receive extensive initial training on our recording systems and procedures.
• Assist new and existing staff with correct data entry and record‑keeping procedures.
• Conduct data cleansing and reporting to enhance data quality.
• Liaise with the Data Manager and Data Team to address staff queries.
• Provide ongoing support to staff wherever needed.

An enhanced DBS disclosure will be required for this post.

• 27 days annual leave (increasing to 32 days after 1 year), plus bank holidays
• Pension scheme with 4.5% employer contribution, matched up to 6.5%
• Life assurance (3× annual salary)
• Enhanced sick pay and family‑friendly pay
• Birthday leave
• Option to buy up to 5 extra days annual leave
• Professional fee reimbursement for relevant qualifications
• 24/7 online GP access and Employee Assistance Programme
• Recognition and long‑service awards via the Way to Go and Aspirations portals
• £500 “Recommend a Friend” bonus
• Cycle to Work scheme and Credit Union membership
• Discounts via Blue Light Card, charity discounts, extras and tickets
• Free will‑writing service and wellbeing initiatives throughout the year

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.

We are a Disability Confident organization and offer adjustments to support fair participation. If you need adjustments or support to apply, please email recru