Night Owl - Customer Service Advisor - Student Accommodation

Night Owl

Location:

Hillfort House, Brighton

Salary: £17,409.60 per annum

Hours:

Average of 24 hours per week, working 2 shifts per week between 8pm to 8am.

Student living is about so much more than just a room, it’s about feeling  will be the first point of contact for residents between the hours of 8pm and 8am. From running onsite events and facilitating late night room viewings to collecting rent and liaising with overseas agents, being busy is what you do best. You’re an important part of our residents’ stay, supporting students who might need to report a maintenance issue, collect a parcel, ask for directions or simply need to chat.

Every interaction matters, which is exactly why you matter.

You will serve as the primary point of contact for residents during nighttime hours, manage late‑night events, facilitate room viewings, handle rent collection, coordinate with overseas agents, and support students with maintenance requests, parcel collection, navigation, and general support.

• Safety & Wellbeing
• Customer Experience & Resident Support
• Sales & Building Management
• Events & Community Engagement
• Operational & Administration
• Debt Management
• Inclusive & Supporting Culture
• Opportunities for Career Growth
• Team Experience
• More Than Just a Job
• Benefits That Support You – see here for more detail

We’re not just looking for experience, we’re looking for the right attitude!

• A People Person – friendly, approachable, and great at building relationships.
• Confident providing exceptional resident experience, handling enquiries, and resolving issues.
• A team player who thrives in a supportive and collaborative environment.
• Tech savvy – ability to learn new systems quickly and have good knowledge of MS Office.
• Organised and detail‑oriented, with strong communication skills.
• Comfortable with sales, taking payments, following processes, and keeping accurate records.
• Resilient, with the able to stay calm whilst dealing with complex welfare or anti‑social behaviour issues
• No prior property experience? No problem! We’re looking for enthusiasm, a willingness to learn, and a passion for great customer service.
• Solutions orientated, with the ability to think on your feet.

As a Disability Confident Committed Employer, we’re committed to building an inclusive, diverse, and supportive workplace where everyone can thrive. If you’re looking for a role where you can bring your whole self to work and help create a home away from home for students, we’d love to have you on board.

Please note, successful applicants will be subject to a DBS check.