Operations Director

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Chemist4U is one of the UK's largest online pharmacies, making medicines, expert advice, and everyday health essentials easier to access than ever. We're redefining modern healthcare, with a fast-growing, innovative team, we deliver trusted pharmacy care straight to our customers' doors. Join us and be part of a company that's transforming healthcare and making a real difference every day.

Making medication and care faster, simpler and safer so people stay well for longer.

Empower everyone to take control of their health by providing world class technology and pharmacy services.

• Collaboration
• Integrity
• Positivity
• Growth
• Customer centricity

We simplify processes and medication management by leveraging cutting-edge technology and empowering our team. Whether through seamless online services or expert support, we ensure reliable and hassle-free healthcare so our customers can focus on their well‑being.

Reporting to: CEO & COO

Job type: Permanent

Salary: Competitive

Working Pattern &

Hours:

37.5 hours per week

Location: On-Site (Dispensing Hub located: Lancashire, WN8)

As Operations Director at Chemist4U, you'll take ownership of our day‑to‑day operations, strengthening the foundations that enable us to deliver an exceptional customer experience 'll lead operations across fulfilment, supply chain and procurement, making sure we deliver a reliable, high‑quality service to our customers while continuing to improve how we work.

Working closely with the CEO, CTO, Superintendent Pharmacist and COO, you'll play a central role in shaping and delivering our operational strategy. This is a hands‑on leadership position with broad exposure across the business, ideal for a senior operations leader ready to step up, broaden their strategic impact, and have a clear line of sight across the whole operation.

The role is designed as a natural progression opportunity, offering the scope, responsibility and visibility to develop into a future COO position over time. You'll gain end-to-end oversight of operations, contribute to long‑term planning, and help scale a fast‑growing, purpose‑led healthcare organisation making a tangible impact on both performance and patient outcomes.

• Operational Leadership:
  • Lead day‑to‑day Chemist4U operations: prescription processing, dispensing, fulfilment, logistics, and customer services.
  • Design and optimise workflows to improve speed, accuracy, efficiency, and scale.
  • Implement automation, robotics, and optimisation tools to improve throughput and reduce cost‑to‑serve.
  • Own operational KPIs including order accuracy, on‑time delivery, turnaround time, and cost per order.
• Supply Chain & Medicines Procurement:
  • Oversee wholesale partnerships, supplier negotiations, and procurement strategy for all medicines and products.
  • Ensure stock availability through demand forecasting, expiry control, and proactive management of shortages.
  • Strengthen supply chain resilience to support Chemist4U growth and service reliability.
• Regulatory & Governance Oversight:
  • Ensure operations meet GPhC, MHRA, GDPR and other regulatory requirements.
  • Support the Superintendent Pharmacist in maintaining clinical governance and audit readiness.
  • Ensure robust SOP adherence, controlled drug compliance, and safety protocols.
• Technology & Process Automation:
  • Collaborate with the CTO to deliver technology enhancements supporting operational scale.
  • Implement workflow automation, robotics, dispensing optimisation, and prescriber API integrations.
  • Drive adoption of digital tools that enhance patient experience and internal efficiency.
• Logistics & Delivery Excellence:
  • Develop and optimise nationwide delivery models aligned to Chemist4U's service commitments.
  • Manage courier partners and ensure reliable delivery performance including cold‑chain compliance.
  • Oversee resolution of delivery issues and continuous improvement of delivery success rates.
• Strategic Execution:
  • Translate Chemist4U's growth strategy into measurable operational plans.
  • Lead organisational scaling including facilities,…