IT Technician

Location

• Parkside Place Oasis Business Park, Oasis Business Park, Skelmersdale, WN8 9RD
  , United Kingdom

• IT

• Permanent

• Contact Phone

Salary:
Up to £33,475

Skelmersdale - office based

Monday – Friday (37.5 hours)

Fancy working for a company where 80% of its people would recommend as a ‘Great Place to Work’, a place that has recently been accredited by an external party as a ‘Great Place to Work’ who also has double figures of boomerang employees every year? Then we want to hear from you!

Are you an experienced IT Technician looking for your next challenge? We currently have a fantastic opportunity to work within our head office at Skelmersdale on a permanent basis. The IT Technician is responsible for prioritising user requirements, overseeing system upgrades and researching new tools. In this role, you should be highly analytical and able to understand business needs. Excellent communication skills and problem-solving abilities are essential.

End user support and customer centricity are at the forefront of the role.

The IT Technician will work very closely with all facets of the organisation including:

• The Infrastructure Manager
• Functional Management
• Project Management

Our business continues to grow at a fast pace, and we need to secure a superstar! If you believe this could be you, we want to hear from you!

• The IT Technician will have a background from within a similar IT role, and proven experience providing desktop and telephony support
• Full UK driving license and willingness to travel to NRG UK depots up one to two times a month
• Previous exposure to databases, system security and troubleshooting
• Knowledge of telephony system administration
• Understanding of business practices
• An analytical mindset and problem-solving aptitude
• Working knowledge of virtualization, Hyper V, or equivalent
• Knowledge of systems and networking software, hardware, and networking protocols
• Knowledge of Microsoft SQL scripting and some database administration exposure
• Knowledge of implementing and effectively developing helpdesk and IT operations best practices, including a good working knowledge of security, storage, data protection, and disaster recovery protocols
• Excellent written and verbal communication skills with a good attention to detail and the ability to explain technical concepts to inexperienced users
• Ability to solve problems in stressful situations
• Proficiency in using IT service management (ITSM) tools and other relevant software for managing IT infrastructure.

• Experience with Windows desktop and server environments
• Windows server administration skills
• Experience with cloud services (Office 365, Microsoft Azure) a plus
• Experience in the following technologies is desirable –
• Automated build
• Windows Server
• Microsoft 365 and Active Directory
• IIS Administration

• The IT Technician is responsible for communicating with stakeholders to understand their requirements
• Picking up tickets from the IT helpdesk platform and ensuring they are responded to within the operational level agreement between the IT function and the business
• Escalating tickets to the Infrastructure Manager or business analyst functions as appropriate
• Monitoring IT systems proactively to ensure they are maintained in good working order ///
• Responsibility of checking and ensuring daily backups have been completed
• Monitoring system security and patching levels
• Designing efficient IT systems to meet business and technology needs
• Contact centre telephony administration
• Gathering feedback from end users about system performance
• Planning and overseeing projects (e.g., upgrades, hardware/software installations)
• Providing advice and technical training
• Keeping abreast of technology trends and developments
• Diagnosing and troubleshoot PC errors.
• Providing on-call support as needed.

In return for your hard work and dedication, we provide a number of great benefits, including, Salary Sacrifice pension, discounted shopping, cinemaand gym membership and a talent development programme so you can see where your development and progression…