CEP Campaign Manager

Chemist4U is one of the UK’s largest online pharmacies, making medicines, expert advice, and everyday health essentials easier to access than ever. With a fast-growing, innovative team, we deliver trusted pharmacy care straight to our customers’ doors.

Join us and be part of a company that’s transforming healthcare and making a real difference every day.

Making medication and care faster, simpler and safer so people stay well for longer.

Empower everyone to take control of their health by providing world class technology and pharmacy services.

• Collaboration
• Integrity
• Positivity
• Growth
• Customer centricity

We simplify processes and medication management by leveraging cutting-edge technology and empowering our team. Whether through seamless online services or expert support, we ensure reliable and hassle-free healthcare so our customers can focus on their well-being.

Reporting to:
Head of CEP

Job type:
Permanent

Salary:
Competitive

Working Pattern &

Hours:

Monday-Friday, 37.5 hours per week

Location:

Hybrid/Flexible (Office located: Lancashire, WN8)

The CEP Campaigns Manager is responsible for the planning, delivery and optimisation of CRM campaigns across multiple UK and IE brands. You’ll own the campaign calendar, use data and testing to drive engagement and revenue, and work collaboratively across the business to ensure customers receive the right message, through the right channel, at the right time. As CEP Campaigns Manager, your key responsibilities will include:

• Own the campaign calendar including planning and prioritisation.
• Build, execute and optimise cross‑channel campaigns across email, SMS and other owned channels.
• Manage campaign set up, QA, deployment and post campaign analysis.
• Monitor CRM performance across key metrics including open rates, click through rates, conversion, retention and repeat purchase.
• Line manage at least one CEP executive, setting their targets and development plan
• Work with the Automation Manager on audience segmentation and targeting where you’ll be jointly accountable for getting the right message to the right audience.
• Support a test and learn approach, running A/B tests to improve messaging, cadence and channel performance.
• Use customer and campaign insight to recommend improvements to drive additional engagement and revenue
• Work with CRM platforms and tools to ensure accurate execution, data hygiene and audience targeting.
• Support the maintenance of customer data quality, segmentation and preference management.
• Ensure all CRM activity adheres to data protection, consent and regulatory requirements, particularly in regulated categories.
• Partner with Brand and Content teams to ensure messaging and tone of voice are consistent with brand guidelines.
• Work closely with Ecommerce and Retention teams to support trading moments, launches and lifecycle activity.
• Collaborate with Data and Analytics teams to interpret insight and inform campaign improvements.
• Contribute to weekly/monthly CRM dashboards, highlighting any strategic recommendations or insights

We’re looking for a proactive and analytical individual who is detail-oriented, collaborative and confident working in a fast-paced CRM environment. To be successful in this role, you will be:

• Detail oriented and execution focused, with a strong understanding of CRM and lifecycle marketing.
• Comfortable working in a fast paced environment, managing multiple campaigns and priorities at once.
• Naturally analytical, you enjoy using data to understand customer behaviour and improve performance.
• A strong collaborator, you work well across teams and take feedback on board.
• Curious and proactive, you look for opportunities to test, learn and optimise.