Operational Support Senior

** Cookie Policy – Privacy Message**
* ** Application Security Management (ASM) cookie
**** s
* ** If you ignore the cookie banner or choose to
** decline
* * To support our careers site and recruitment journey we use third party websites. When entering these websites you will be subject to the cookie policies of that website. Please familiarise yourself with these cookie policies and make choices based on your needs.

Cookie duration depends on the cookie type:
* ** ga** - Expires after 2 years (1st party)
* ** gat UA-nnnnnnn-nn**
* ** gid** - Expires after 1 day (1st party)
* ** ga nnnnnnnnnn** - Expires after 2 years (1st party)
Operational Support Specialist page is loaded## Operational Support Specialist locations:
Skipton, England time type:
Full time posted on:
Posted Todayjob requisition :
JR3662##
*
* Hours:

** 35 hours per week, Monday to Friday, this role requires a minimum Head Office presence of 3 days a week. Please note our Head Office is located in Skipton, North Yorkshire.##
** Salary:**£32,350 Per Annum##
** Closing Date:
** Sun, 1 Mar 2026

In this world of data driven results and outcomes; the role of Operational Support Specialist is ever more important to help the Society achieve its objectives, supporting key areas across Homes and Money Direct, the Branch Network and Operations.

We’re looking for a proactive and detail-oriented individual to join our team, ensuring regulatory compliance, supporting product launches, and driving operational excellence.

Not just another building society. Not just another job.

We're the fourth biggest building society in the UK and what makes us a bit different is that we're a mutual organisation. We don't have shareholders; we're owned by our members.

Our colleagues say Skipton's a great place to work, and you could be one of them, bringing with you new ideas on how we can keep customers at the heart of what we do.

Whatever your background, and whatever your goals, we'll help you take the next step towards a better future.

You will be joining the Operational Support team, made up of 15 colleagues including 2 Specialists, 5 Seniors and 8 Consultants. We are a central function that ensures the Society meets its regulatory and operational commitments, working closely with regulators and teams across Savings, Mortgages, Engineering and beyond. Our work ranges from User Acceptance Testing for system changes & annual events, implementation of local system to Static Data & Workflow to the submission of regulatory returns and supporting new product launches.

At the heart of what we do is protecting the organisation, supporting business growth and ensuring a smooth experience for our customers

Skipton values work/life balance and we are proud to support hybrid and flexible working, where possible. We have a newly refurbished head office which offers a vibrant and collaborative working space.

We have a range of other benefits available to you including;
* Annual discretionary bonus scheme
* 25 days standard annual leave + bank holidays + rising 1 day per year of service to a maximum of 30 days
* Holiday trading scheme allowing the ability to buy and sell additional annual leave days
* Matching employer pension contribution (up to 10% per annum)
* Colleague mortgage (conditions apply)
* Salary sacrifice scheme for hybrid & electric car
* A commitment to training and development
* Private medical insurance for all our colleagues
* 3 paid volunteering days per annum
* Diverse and inclusive colleague networks available for you to join including our Carers and Pride Alliance groups
* We care about your health and wellbeing – we provide a range of benefits that support this including cycle to work initiative and discounted gym membership
* ** Regulatory Compliance** - Prepare and submit accurate returns to HMRC, FCA, Bank of England, and FSCS
* ** Product & Event Support
- ** Lead on operational delivery of savings/mortgage product launches and annual events like Tax Year-End and Mortgage Statements
* ** Risk & Quality Assurance
- ** Conduct risk checks on team outputs, ensuring compliance and supporting audit actions.
* ** Change & Testing** - Provide UAT expertise, support system changes, and…