Senior IT Operations Analyst

Overview

Hours:

35 hr per week. Closing Date:
Fri, 19 Jun 2026. We’re looking for a Senior Operations Analyst to help shape how our teams operate, bringing structure, insight, and clarity to a fast-paced environment. This role focuses on using data to drive decisions and improving day-to-day operations.

You will join a central operations function, working closely with senior leaders, managers, and teams across the organisation. The role supports governance, clear communication, and meaningful performance insight across the department. It involves coordinating operational rhythms and reporting, supporting projects, engagement initiatives, and continuous improvements.

We support hybrid and flexible working where possible. Benefits include for example an annual discretionary bonus scheme, holidays, pension contributions, private medical insurance, volunteering days, salary sacrifice options, and various wellbeing and inclusion initiatives. This section is kept to high-level benefits in line with the original content.

• Coordinating and managing operational activities, including meetings, governance processes, and action tracking
• Producing high-quality reporting and insights to support performance tracking and decision making
• Supporting small projects and continuous improvement initiatives to enhance processes and efficiency
• Maintaining key documentation, governance artefacts, and ensuring alignment with policies and compliance requirements
• Supporting stakeholder engagement, communications, and team activities to help create a well-connected and effective working environment

• Experience in an operational, analytical, or business support role within a fast-paced environment
• Strong ability to produce clear, insightful reporting and analyse data to identify trends and opportunities
• Highly organised with the ability to manage multiple priorities effectively
• Strong communication and stakeholder management skills, with the ability to work across teams and levels
• Experience using tools such as Excel, Power BI, or similar to support reporting and operational activities