Customer Service Account Manager

Full-time Permanent Band B

Posted 02 Oct 2026

Do you believe in a better, fairer, sustainable world for all?

A fantastic opportunity has arisen to join our circle. We are looking for an outgoing, intelligent, methodical and enthusiastic person to work as a Customer Service Account Manager in our Packaging services team in a dynamic, evolving company, who are driven to make a real impact on humanity and the planet.

Beyondly in a nutshell

At the heart of Beyondly (formerly Comply Direct) is our planet. We deliver better solutions for a righter tomorrow and are devoted to reinventing the wheel through our market leading environmental consultancy and compliance services. We care about preserving humanity and our planet. Driven by our passion, we go above and beyond to make a real impact.

As a B Corp™ certified business, we are dedicated to being a force for good, fuelled by an energy to place equal importance on people, planet and performance.

By joining our circle, you will be part of a business for good and will contribute to our vision of creating a better, fairer, sustainable world for all. We ask that you have the passion to serve our purpose of leading, inspiring, and educating to positively impact society and the environment. In return, we promise to provide you with the best tools, support and working environment to flourish in all areas of your life.

The role

To be the face of the Packaging compliance team, delivering high-quality data verification support to existing customers, providing a high level of customer service and ensuring a positive customer experience. To build strong relationships with customers through the understanding of their needs and requirements to support with their packaging data and legislative obligations.

You can read more information about the Packaging compliance regulations by following the below links:

• Packaging Compliance:
  Extended producer responsibility for packaging: who is affected and what to do -
• Plastic Packaging Tax:
  Plastic Packaging Tax -

The responsibilities (there are more!)

• Act as the named account manager for allocated packaging compliance members, delivering excellent customer service and acting as their primary point of contact using a “phone first” approach.
• Provide technical and regulatory support to allocated members, interpreting complex legislation in the context of customer business activities (full training on the regulations will be given) including data submissions, recycling fee estimates, explanation of market fluctuations and compliance guidance.
• Verification of customer data submissions to the regulator, collaborating with the wider packaging team to ensure accurate and timely submissions.
• Conduct customer meetings and audits (On-site, via desktop, or by telephone), providing assistance with recommendations from regulator audits.
• Build strong relationships with members to support retention, identify cross-selling opportunities and contribute to company growth targets
• Administrative support including updating of customer details, data resubmissions, customer base communications and other quality checks.
• Proactively contribute to improving the packaging service delivery including customer experience, internal processes, efficiencies and developing new customer resources.

The perks

Beyondly attributes its ongoing growth and success to its employees and is committed to rewarding and recognising their contribution as well as prioritising employee well-being and has won multiple awards over recent years as a result of its approach to this. As well as the opportunity to be part of a unique reward structure, some of the benefits you will receive when joining the team include;

• Salary £26,550 plus performance related bonus in line with…