Customer Relationship Consultant

Job Summary

Hours:

Fixed‑term contract until 31

July
2027, 36 hours per week.
Salary: £26,750 per annum.
Closing Date: 24

July
2026.

• Engage with customers, asking insightful questions to understand their needs and circumstances, and tailor appropriate solutions.
• Act as the first point of contact in branch, delivering enthusiasm and service.
• Conduct ‘My Review’ appointments face‑to‑face, virtually or by telephone.
• Proactively contact customers by phone to discuss their needs and opportunities.
• Educate customers on the range of products, services and communication channels available.
• Use internal systems to keep accurate, up‑to‑date records, identifying and supporting vulnerable customers.
• Adhere to policies, standards, controls and limits of authority, supported by training and coaching.

• Previous experience interacting with customers, in person or over the phone.
• Experience in a contact‑centre environment, banking, retail, food & beverage, guest services, or health/care sector is welcomed.
• Demonstrated passion for delivering exceptional service and exceeding expectations.
• Ability to work well alongside others with a one‑team mindset.
• Strong time‑management skills to handle varied customers, especially during busy periods.
• Adaptable and open to change while meeting business needs and priorities.
• Effective communication skills, with the ability to influence diverse audiences.
• Willingness to engage in a broad range of activities, even when outside standard expectations.

• Fixed‑term contract until 31
  
  July
  2027, 36 hours per week.
• Annual salary: £26,750.
• Annual discretionary bonus scheme.
• 25 standard annual leave days plus bank holidays, rising by 1 day per year up to a maximum of 30 days after 5 years.
• Holiday trading scheme to buy and sell additional leave days.
• Employer‑matched pension contributions up to 10% per annum.
• Access to a benefits portal including Employee Assistance Programme and a retail/entertainment/eating‑out/travel discount platform.
• Three paid volunteering days per year to support charities.
• Colleague mortgage and savings accounts, and various colleague discount schemes.
• Commitment to training and development.
• Private medical insurance for all colleagues.
• Salary sacrifice scheme for hybrid or electric cars.

Skipton Building Society is the fourth‑biggest member‑owned building society in the UK, dedicated to helping customers achieve long‑term financial wellbeing.