Platform Manager - Identity

About the role

As a Platform Manager, you will be accountable for the vision, performance and continuous evolution of a specific subplatform within the Society’s wider enterprise platform ecosystem. You’ll ensure your subplatform delivers secure, reliable, scalable and customer focused capabilities aligned to both organisational strategy and the overarching platform vision set by the Senior Platform Owner.

Acting as the daytoday leader of a multidisciplinary engineering team, you will define and communicate the subplatform roadmap, manage dependencies, drive strong engineering practices and support sustainable improvements in value, flow and quality. This is a highly influential role that blends strategic direction, operational ownership, leadership excellence and continuous improvement.

• Defining and evolving the subplatform vision aligned to business strategy and the wider platform direction.

• Building and communicating roadmaps balancing business value, tech evolution and platform optimisation.

• Ensuring alignment with other product and platform roadmaps, proactively managing dependencies.

• Acting as an advocate for the platform, demonstrating outcomes and impact.

• Setting and monitoring clear objectives for the subplatform team and contributing to individuals’ objectives.

• Leading, coaching and supporting a multidisciplinary engineering team, fostering autonomy and mastery.

• Ensuring capability grows in line with roadmap needs and future technology evolution.

• Building a team culture rooted in psychological safety, continuous learning and high performance.

• Owning the subplatform backlog and making informed prioritisation decisions.

• Ensuring predictable delivery flow and improving deployment frequency, lead time, MTTR and CFR.

• Removing blockers, maintaining strong delivery cadence and safeguarding focus for the team.

• Driving continuous improvement across value, flow and overall quality.

• Owning operational KPIs covering reliability, stability, resilience and security posture.

• Ensuring compliance with operational frameworks such as ITIL.

• Managing incident and problem trends, reducing failure demand and improving service outcomes.

• Representing the subplatform during major incidents and overseeing Business Continuity Plans.

• Managing and continuously improving the platform’s regulatory, security and compliance posture.

• Ensuring risk identification, ownership and management is timely and effective.

• Supporting audits and ensuring actions are fully delivered.

• Challenging governance processes to maximise value, flow and quality while maintaining standards.

• Communicating platform performance, value, risks and constraints at governance forums.

• Managing supplier performance and relationships with vendors to ensure quality delivery.

• Building strong relationships across engineering, architecture, security, operations and business teams.

• Representing the platform externally at events, conferences or professional communities where appropriate.

• Strong leadership capability with experience guiding multidisciplinary engineering teams.

• Excellent stakeholder management skills with the ability to influence senior leaders.

• Deep understanding of agile and iterative delivery approaches.

• Experience managing suppliers and external partners effectively.

• Ability to simplify complex concepts and communicate clearly at all levels.

• Strong business awareness with a focus on customer and colleague outcomes.

• Experience leading platform, product or engineering teams in complex environments.

• Understanding of platform architecture, engineering practices, Dev Ops and operational frameworks.

• Proven track record of improving engineering performance through metrics such as DF, LT, MTTR and CFR.

• Experience managing risk, compliance and audit requirements.

• Demonstrated ability to shape strategic roadmaps and influence technology direction.

• Agile, adaptable and…