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Head of Customer Journey & Experience Design
Job in
Skipton, North Yorkshire, BD23, England, UK
Listed on 2026-08-10
Listing for:
Skipton Building Society
Full Time
position Listed on 2026-08-10
Job specializations:
-
Management
Project & Program Management
Job Description & How to Apply Below
Skipton Building Society is seeking an experienced Senior Journey Experience Manager to lead our Journey Experience team within Change. You’ll unite customer journey management, service design, user research and UX to shape better experiences for members and colleagues.
Working across major change initiatives, you’ll embed customer-centred design, coach a multidisciplinary team and partner with business, product and technology to improve outcomes in a hybrid workplace with three days in the
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