Sales Specialist

Specialist Salesperson - Window Security Products

Location:

Trafford Park

Hours:

37.5 per week (Monday-Friday, 9:00am–5:00pm) Salary: £25,000  uncapped commission

Role Overview We are seeking a proactive, knowledgeable, and customer-focused Specialist Salesperson to promote, advise on, and sell our range of high-quality window security products. Based at our Trafford Park site, you will manage inbound enquiries, guide customers through product selection, and ensure an exceptional purchasing experience from start to finish.

Key Responsibilities Sales & Customer Support Promote, advise, and sell window security products to domestic customers. Respond to all incoming product enquiries professionally and promptly. Recommend the most suitable products based on customer needs. Organise surveys and liaise with installers when required. Prepare accurate and competitive quotations. Negotiate sales and secure orders. Take full ownership of customer relationships to deliver an excellent buying experience.

Handle customer service queries related to completed or ongoing orders. Maintain high customer satisfaction and feedback ratings. Provide regular sales and progress reports. CRM & Administration Accurately record all customer and prospect communications in our CRM system (Zoho). Create and manage sales dashboards and pipeline reports for monitoring and reporting. Track opportunities and ensure all stages in the sales process are kept up to date.

Maintain consistency and accuracy in all CRM activity. Collaborate with admin teams to ensure all internal processes are followed. Person Specification Essential Excellent attention to detail. Experience in a telesales environment (non–call centre preferred). Self-starter with an outgoing and ambitious approach. Proficient in Microsoft Office and CRM platforms (Zoho experience advantageous). Strong literacy and numeracy skills. Able to take ownership of tasks while working collaboratively within a team.

Clear and confident communicator. Reliable and flexible. Desirable Tenacious and resilient attitude. Ability to work independently and make decisions without constant supervision. Understanding of database usage and management. If this sounds like something you'd be interested in, we'd love to hear from you! Please submit your CV to me and we can arrange a chat to discuss the role in more detail.