Passenger Assistant

You will be helping to make sure all our passengers enjoy a safe and comfortable journey:

• Ensuring all passengers board, travel, and alight safely, while ensuring that any safety equipment is used correctly. Full equipment training is provided.

• Use your great communication skills to connect and collaborate with carers and colleagues.

  Are you the kind of person who naturally looks out for others and loves working as part of a community?

  Across North Yorkshire, our Integrated Passenger Transport Operations Team keeps our community moving. Our extensive network of more than 120 vehicles, mainly minibuses, and approximately 340 drivers and passenger assistants work tirelessly to deliver safe, reliable transport where it's needed most. From providing essential school and social care transport services to providing local bus connections, we help people access learning, employment, and social centres, we ensure nobody gets left behind.

  We bridge the gap to critical community hubs, enabling independent access to education, supported employment, and day centres, and other meaningful activities in our community. The team delivers approximately 800,000 passenger journeys per year including 20,000 wheelchair user journeys. We are looking for caring, flexible and committed people to support a client on journeys to and from activities at various centres for 25 hours per week.
  
  For term-time only employees, the annual salary is calculated pro rata and paid evenly over 12 months.

  This role operates on a split-shift routine from Monday to Friday. Typical hours are 07:00 - 09:30 and 15:00 - 17:30. However, flexibility is needed to accommodate occasional adjustments based on changing passenger needs. Experience is not essential, though some experience working in a similar role is an advantage. Full training is provided for the right individual who brings a caring and responsible approach.
  
  We also offer a comprehensive training package including a Passenger Assistant Training Scheme (PATS), Basic First Aid and Managing Challenging Behaviour.

  What can we offer you? In addition to your salary, we offer a range of great benefits to help you financially and make life a bit easier:

  • a local government pension scheme with generous employer contribution
  • salary sacrifice schemes
  • employee discount benefits including shopping, supermarkets, gym discounts and more
  • Health Assured - confidential help and support for your wellbeing
  • learning, development and career advancement opportunities

Key documents Key dates Closing date: 18 October 2026 Interview date: TBC

Enhanced Level DBS Disclosure is required for appointment to this post. It is a criminal offence for people who are barred from working in Regulated Activity (under the Safeguarding and Vulnerable Groups Act 2006) to apply for roles that require them to work unsupervised with adults at risk or children. We are committed to the inclusion, safeguarding and promoting the welfare of children adults  are committed to meeting the needs of our diverse community and aim to have a workforce reflecting this diversity.

We are also committed to safeguarding and promoting the welfare of children, young people and adults. We expect all staff and volunteers to share this commitment. North Yorkshire Councils' purpose is to deliver services and facilities to the diverse residents and visitors of North Yorkshire. To ensure we deliver inclusive services we strive to have a diverse workforce where everybody can be themselves by respecting differences and embedding equality of opportunity.

We celebrate diversity and recognise each other's contributions, we therefore welcome applications from individuals of all backgrounds.