Robot Technician

Job Description

Job Overview

We are hiring Robot Technicians to deploy, maintain, troubleshoot, and support advanced warehouse robotic systems.

This is a hands-on technical role combining mechanical and electrical repair with Linux-based software troubleshooting. The strongest candidates will be comfortable working across both hardware and software and will be able to investigate technical issues before escalating them to engineering.

This role is also a strong fit for candidates coming from IT support, systems support, desktop support, field service, data center support, or similar technical environments if they have hands-on repair experience and are comfortable working directly with physical equipment.

Key Responsibilities

• Deploy and support robotic fleets in warehouse environments

• Commission, test, configure, and debug robotic systems

• Troubleshoot mechanical, electrical, software, and connectivity issues

• Diagnose failures and perform routine and incident-based maintenance

• Use Linux command-line tools to review logs, run scripts, and support diagnostics

• Connect to robotic systems using SSH

• Flash firmware and perform basic software configuration

• Perform electrical troubleshooting using multimeters and related diagnostic equipment

• Complete mechanical repairs, assembly, adjustments, and component replacement

• Use soldering, crimping, torque, and standard hand tools

• Work with engineering teams to resolve complex technical issues

• Support root-cause analysis for field incidents

• Provide onsite technical support and training to customer teams

• Maintain accurate service and repair documentation

Requirements

• Hands-on experience troubleshooting and repairing robots, industrial equipment, computers, servers, electronics, automation systems, mechatronics, or similar technical equipment

• Strong mechanical and electrical troubleshooting skills

• Basic Linux command-line experience

• Comfortable navigating directories, reviewing logs, running scripts, and troubleshooting from a terminal

• Comfortable using multimeters, hand tools, torque tools, soldering equipment, and electrical crimping tools

• Ability to troubleshoot technical issues methodically and explain your troubleshooting process

• Strong attention to detail and ability to follow technical procedures accurately

• Strong written and verbal communication skills

• Ability to work independently and take ownership of technical issues

• Comfortable working directly with customers and engineering teams

• Ability to stand for extended periods and lift up to 50 pounds

Linux & Software Experience

• Comfortable using Linux commands such as cd, ls, cat, grep, and tail

• Experience connecting to systems using SSH

• Able to run predefined Bash or diagnostic scripts

• Able to review system logs and identify basic errors

• Comfortable opening and editing basic configuration files using nano or vim

• Familiarity with basic networking, system administration, or hardware diagnostics is preferred

• Experience troubleshooting computers, servers, embedded systems, or connected devices is relevant

Preferred Qualifications

• 4+ years of troubleshooting or debugging experience in robotics, industrial automation, mechatronics, IT support, field service, systems support, or a similar technical environment

• Mobile robotics experience

• Experience with basic system administration or network configuration

• Familiarity with relational databases or SQL

• Ability to read mechanical drawings, system block diagrams, circuit schematics, and engineering manuals

• Experience supporting robotic deployments or field service operations

• Experience working directly with engineering teams on hardware and software issues