Accommodation Booking Clerk Job Sleaford area,England UK,Retail

We're looking for a friendly, organised and proactive Accommodation Booking Clerk to deliver exceptional service at the heart of RAF Cranwell team. If you love helping people, thrive in a fast paced environment and enjoy being the go to problem solver, this is the role for you.

What you'll be doing

Providing a warm, professional welcome to all guests
Managing accommodation bookings with accuracy and care
Handling calls and emails, ensuring every customer receives exceptional service
Keeping systems updated, issuing keys, processing payments and ensuring smooth check ins/outs
Supporting the daily operation, from producing guest lists to logging repairs
Working closely with colleagues across all Cranwell Messes to keep everything running seamlessly
Role modelling the ESS Way and our Compass DNA values every day, As a an Accommodation Booking Clerk, you will contribute to a passionate and friendly team working in a fast paced environment. You'll get given every opportunity to progress within a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.

Please note:

This role is contracted to 50.2 weeks per year. Could you bring your spark to Defence? Here's what you need to know before applying.

Your key responsibilities will include:

Preparing delicious, high-quality food that delights our clients and customers
Creating attractive food and counter displays
Representing Defence and maintaining a positive brand image
Handling cash and operating the cash register
Complying with Food Handling & Hygiene standards
Complying with Health & Safety regulations A customer service superstar with a positive, can do attitude
Confident with Microsoft Office and able to pick up new systems quickly
Highly organised and methodical; able to prioritise and stay calm under pressure
A great communicator who enjoys working as part of a team
Someone who takes pride in doing a great job and delivering for our customers

It's a bonus if you have…

Experience in reception, call centre or accommodation environments
Familiarity with military structures
A desire to grow and develop your career with us

Are you a team player with a passion for food and people? Do you thrive in a busy environment? If so, then we are looking for someone just like you to help us deliver exceptional customer experience for Defence on a part time basis, contracted to 25 hours per week.

Additional attributes

Have an enthusiastic can-do attitude
Display passion for delivering excellent customer service
Be an excellent team player
Arrive equipped with a desire to succeed in your role
Thrive working under pressure
Demonstrate outstanding timekeeping and reliability
Have a safety-first mind set
Have experience within a similar catering-related role, but this isn't essential. Part of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support 250+ UK military establishments, high profile police, secure environments and government sites, along with a range of onshore and offshore facilities including platforms, drilling rigs, floatels and offices for the energy sector.

We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our teams.