Audiology Extern; Slidell, LA

The Audiology Extern will complete the requisite university and ASHA requirements for the clinical practice requirements for the Au.D. Degree, and will treat and fit patients as described in the All American Hearing (AAH) Patient Journey. The Extern will receive practical experience in all aspects of hearing aid fittings, service/repairs, and sales, including product knowledge, audio logic assessment, fittings and sales of hearing products and accessories, patient counseling, and aural rehabilitation.

Responsibilities also may include assessment of tinnitus and balance disorders, and providing services to pediatric patients. The training program will include the Extern working with their assigned Preceptor, as well as assessing and treating patients as independently as applicable state law and academic guidelines allow. Temporary license fees, any necessary study materials, and travel arrangements will be paid by AAH.

• Ensure patient journey experience is top priority.
• Ensure patient is comfortable and be attentive to their requests and concerns.
• Conduct diagnostics which may include pure tone and speech audiometry, immittance testing, tinnitus evaluations, otoacoustic emissions testing and vestibular evaluations.
• Explain the hearing testing process each step of the way.
• Administer hearing test procedures in accordance with All American clinical protocol and applicable state and federal laws.
• Analyze and interpret test results.
• Review test results.
• Recommend best solutions for hearing loss.
• Refer to physicians or other professionals as needed.
• Review and discuss diagnostic findings and recommendations with Preceptor.
• Have audiograms and other test forms reviewed and cosigned by Preceptor.
• Conduct fitting of hearing aids and accessories.
• Consult with Preceptor, Education and Training Staff, Tele Hear Staff or manufacturers’ representatives on difficult fittings.
• Conduct sales of hearing aids and accessories according to All American Hearing sales protocol.
• During initial evaluation, perform trial fitting with premium technology hearing instruments.
• Recommend appropriate style and level of technology of hearing instruments and accessories.
• Take ear impressions as needed.
• Quote price from established price list, less any advertised discount.
• Counsel patients regarding payment and finance options.
• Explain warranty for repair and loss & damage.
• Obtain patient signature on Purchase Agreement at time of sale.
• Collect a minimum of 50% deposit at time of sale.
• Review and discuss all hearing aid fitting recommendations with Preceptor.
• Have Purchase Agreement and any other relevant hearing aid fitting forms cosigned by Preceptor.
• At fitting, verify fit and performance of aids.
• Ensure that aids fit with no feedback.
• Demonstrate and counsel use and care of hearing instruments.
• Explain follow up and clean & check process.
• Have patient sign for delivery of aids.
• Set up follow up appointment for 1 week.
• Write and enter SOAP notes in Hearing Fusion at the conclusion of every patient visit.
• Have Preceptor review and cosign SOAP notes.
• Follow up with PSC for other Hearing Fusion entries.
• Call patient within 48 hours to check on progress & comfort.
• Schedule appointment ASAP if experiencing any difficulties.
• Office Management: learn about, and assist with, new and retention marketing efforts for office, coordinated with National Marketing staff and local staff.
• Maintain patient records according to AAH policy and any applicable law.
• Maintain clinical equipment, tools and supplies.
• Maintain office appearance in conjunction with the Patient Services Coordinator.
• Assist with compliance with OSHA infection control regulations.
• Assist with compliance with HIPAA regulations.
• Assist with compliance with state and local business licensing regulations.
• Maintain insurance credentialing.

• Attendance at meetings (travel required).
• Putting together a calendar for each location.
• Assessment of clinical skills in accordance with university, ASHA, and AAH internal requirements.
• Providing timely data for insurance billing.
• Work collaboratively with local, regional and national staff to provide a successful patient journey experience.

• Highest ethical standards as outlined in AAH employee handbook.
• Support Northland Employee Corporate and/or Department Guidelines.
• Check and verify quality.
• Support corporate health and safety objectives.
• React to change productively and handle other essential duties as assigned.

• Current enrollment and good standing in accredited Audiology graduate program; eligible for Externship year per university requirements.
• Obtain Audiology and Dispensing Temporary Licensure in state of employment, license in good standing, if required by applicable state law.

• Minimum one year of clinical practice experience.

• Ability to learn and use software systems including Hearing Fusion, NOAH and Inspire OS.
• Knowledge of Microsoft…