Medical Assistant

A Certified or Registered Medical Assistant provides patient care under the direction of a medical provider. Responsible for rooming patients, taking vital signs, and facilitating the workflow of the physician schedule. Utilizes the EMR to retrieve patient medical records, x‑ray films, scans, lab work, and other documentation in preparation for patients’ office visits. Performs computer data entry to maintain and update the patient’s electronic medical record.

Performs general clerical duties in support of patient care, including answering phones, relaying messages, placing follow‑up calls to patients, copying, and faxing.

Minimum Qualifications:

• High school diploma or equivalent required.
• Completion of a Medical Assistant training program required.
• Registered MA or nationally certified MA certifications required.
• Two to four years of prior medical assistant or healthcare experience preferred.
• Phlebotomy skills required.
• Bilingual skills (Spanish) are a plus.
• Computer skills and typing required. Previous experience with an electronic medical record strongly preferred.
• Must possess strong interpersonal and communication skills.
• Calm, professional attitude in stressful situations and interactions. High level of ethics in maintaining patient confidentiality.

Physical and Mental Requirements:

• Stands, walks, and sits repeatedly throughout the day; carries relatively light materials.
• Handles multiple tasks simultaneously; deals with and/or resolves stressful situations.
• Good listening skills, alertness, analytical ability, problem‑solving ability with use of creative skills, good memory and concentration, good judgment, initiative, and patience.
• Communicates effectively with patients, physicians, and other staff in verbal and written form.

Patient Relations

• Achieves patient satisfaction by greeting and attentively attending to patient needs.
• Responds to patient requests in a timely and efficient manner.
• Assists with making patient appointments and obtaining all necessary demographics, insurance, and referral information.
• Maintains confidentiality of patient information at work and off duty.
• Assists with nursing desk phones and voicemail and relays messages in a timely manner to appropriate health‑care personnel.

Clerical

• Maintains patient charts as outlined by each practitioner.
• Orders and retrieves patient records, x‑ray films, scans, lab work, and other documentation in preparation for the patient’s office visit. Makes appropriate copies as necessary.
• Faxes necessary patient visit documentation to appropriate medical offices in a timely and efficient manner.
• Supports nursing and physicians staff with copying, typing, and faxing.
• Schedules out‑of‑clinic tests and procedures per doctor’s orders using appropriate facilities to optimize health‑care benefits for patients.
• Posts patient results on charts and forwards them to the appropriate doctor for review and signature.

Documentation

• Documents prior authorization using an established format, logs authorization in the patient chart, and forwards to appropriate departments.
• Assists in maintaining an outpatient procedure log and checking for outstanding results on a daily basis.
• Accurately and appropriately documents observations, actions, and patient outcomes in compliance with medical and legal confidentiality guidelines.

Entry level

Full‑time

Health Care Provider

Hospitals and Health Care

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