Patient Access Manager

Responsibilities

• Manage the patient access department and oversee daily operations
• Ensure efficient patient registration and check‑in processes
• Train and supervise staff members on front desk procedures and customer service
• Maintain accurate and up-to-date patient records and information
• Coordinate with medical staff to schedule appointments and procedures
• Handle patient inquiries, complaints, and concerns in a professional manner
• Collaborate with insurance companies to verify coverage and obtain authorizations
• Implement and enforce policies and procedures to ensure compliance with HIPAA regulations
• Monitor department performance metrics and implement improvements as needed

• High school diploma or equivalent; associate’s or bachelor’s degree preferred
• Proven experience in a similar role, preferably in a healthcare setting
• Strong knowledge of medical terminology and office management systems (e.g., Eaglesoft, eClinical
  
  Works)
• Excellent communication and interpersonal skills
• Ability to multitask, prioritize, and work under pressure in a fast‑paced environment
• Detail‑oriented with strong organizational skills
• Proficient in Microsoft Office Suite (Word, Excel, Outlook)
• Familiarity with medical billing processes and insurance verification

Note: This job description is intended to provide a general overview of the position. Other duties may be assigned as necessary to meet the needs of the organization.

Job Type: Full‑time

Pay: From $20.00 per hour

Expected hours: No less than 40 per week

• 401(k)
• 401(k) matching
• AD&D insurance
• Dependent health insurance coverage
• Disability insurance
• Financial planning services
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Opportunities for advancement
• Paid jury duty
• Paid orientation
• Paid time off
• Vision insurance
• Hospital

• Surgery

• Monday to Friday

• Years of relevant experience (registration, patient scheduling, customer service, billing, or coding)?

Please indicate your highest level of education achieved;
*

Do you have familiarity with office management systems? Such as;
Eagle Sofe or eClinical

Works?
*

Are you proficient in Microsoft Office Suite?
*

Do you have prior working experience with medical billing or insurance verification?
*

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