Front Desk Agent

Overview

Join to apply for the Front Desk Agent role at Expotel Hospitality. The Wingate by Wyndham Slidell, located at 1752 Gause Blvd E, is now hiring for a Front Desk Agent.

The Front Desk Clerk is responsible for providing attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

• Handle check-ins and checkouts in a friendly, efficient and courteous manner.
• Be familiar with hospitality terminology; follow all cash handling and credit policies.
• Be aware of all rates, packages and special promotions as listed in the Red Book.
• Be familiar with all in-house groups and be aware of closed out and restricted dates.
• Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
• Be familiar with emergency procedures and assist as needed.
• Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
• Balance and prepare individual paperwork for closing of shift according to hotel standards.
• Complete a bucket check, room rate verification report, and housekeeping report.
• Maintain and market promotions and guest programs.

• College course work in related field helpful.
• Previous Front Desk experience preferred; experience in a hotel or related field preferred.
• High School Diploma or equivalent required.
• Computer experience preferred.

• Flexible and long hours sometimes required.
• Light work exerting up to 20 pounds of force occasionally, and/or 10 pounds of force frequently to move objects.
• Ability to stand during entire shift; ability to work weekends, holidays, and overnight shifts.

• Full-time

• Associate