Business Support Officer

Full time | Civic Recruitment Limited | United Kingdom

Posted On 17/02/2026

City Slough

Province Slough

Postal Code SL1

Job Purpose

To provide high-quality, customer-focused business and administrative support across the Homelessness and Asylum/Refugee services. The postholder will ensure effective coordination of workflows, financial administration, and multi-agency processes, enabling frontline colleagues to focus on delivering support to residents.

• Manage shared mailboxes and workflow systems, ensuring enquiries are triaged, allocated and responded to within service standards.
• Arrange appointments, including booking interpreters and coordinating meeting logistics.
• Maintain accurate and up-to-date case records in line with data protection requirements.
• Support multi-agency meetings by preparing agendas, taking minutes, and tracking actions to completion.
• Produce routine performance reports, spreadsheets and trackers to support service monitoring and statutory returns.
• Maintain organised digital and physical filing systems in line with retention policies.
• Raise purchase orders in accordance with financial procedures.
• Process invoices accurately and within agreed timescales.
• Maintain clear approval trails and supporting documentation for audit purposes.
• Resolve supplier queries promptly and professionally.
• Maintain basic spend trackers to support budget monitoring and financial oversight.
• Act as a first point of contact for enquiries from residents, partners and stakeholders.
• Handle sensitive and confidential information appropriately and in accordance with GDPR and council policies.
• Provide clear, professional communication both verbally and in writing.
• Support residents with diverse needs, ensuring services are accessible and inclusive.
• Ensure administrative processes comply with relevant policies, procedures and statutory requirements.
• Support data quality checks and performance monitoring activities.
• Contribute to service improvements by identifying efficiencies and process enhancements.

• Experience providing administrative or business support in a busy environment.
• Experience of managing shared inboxes, workflows and case management systems.
• Experience of financial administration (e.g., raising purchase orders, processing invoices, maintaining spend records).
• Experience supporting meetings, including minute-taking and action tracking.
• Strong IT skills, including Microsoft Office (Excel, Word, Outlook) and database systems.
• Excellent organisational skills with the ability to prioritise and meet deadlines.
• Strong attention to detail and commitment to accuracy.
• Ability to handle sensitive information with discretion and professionalism.
• Effective communication skills, both written and verbal.
• Ability to work independently and as part of a team.
• Customer-focused approach with a commitment to high service standards.
• Experience with in housing, homelessness, asylum or refugee services.
• Knowledge of local authority financial and procurement systems.
• Understanding of safeguarding and equality legislation.