Service Coordinator

We are currently looking for a driven and focused individual to join our operations team as a Service Co‑Ordinator. You will be working closely with field-based engineering teams and suppliers to ensure maintenance and repair works are delivered in a timely manner, and customer expectations are met. Focus on process and attention to detail will be a key driver to success.

This is a full time, office-based role.

• Accountable for Key Customer accounts
• Manage planned maintenance schedules (PPMs) and reactive repairs
• Coordinate all repair works via our in-house system
• Organise and schedule planned maintenance works
• Ensure all work is completed in a timely manner
• Update our asset management system
• Monitor monthly output to ensure targets are met
• Work with Service Administrators to ensure all stages of a job are completed in full
• General administration tasks needed to support the business
• Liaise between clients, suppliers and engineers, providing quotations, regular updates and necessary paperwork

• Proven ability to manage competing priorities, meet tight deadlines, and deliver accurate outcomes through effective organisational and time-management skills
• Strong customer service, with a client focused attitude and the ability to build good working relationships
• Must be IT literate

We value a positive personality and can‑do attitude over experience. The ideal candidate will demonstrate a proactive approach to the role and will be committed to delivering excellent customer service.

We’re people people. We value you for the unique skills you bring to the team, as well as all the individual things that make you, you. It’s important to us that everyone in our team feels included, valued and appreciated.

In addition, we offer:

• 24 days holiday allowance plus bank holidays
• Annual team days and events
• Uncapped refer a friend scheme

Please note, this list is not exhaustive, and may be subject to review, resulting in possible amendments to meet the changing needs of the business.