Neighbourhood Officer

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Recruitment Services are seeking a Housing Neighbourhood Officer for our client based in Slough.

As a member of the Tenancy Management team this post provides a specialist administrative function and support role to the Tenancy Management Team. To support Senior Neighbourhood officers, Neighbourhood Leads and the Neighbourhood Manager to deliver an excellent housing management and ASB prevention and enforcement service to our residents within a specified geographical area.

• Estate management
• Viewings, new tenancy visits and tenancy sign ups
• Tenancy Audit and fraud prevention
• Early rent arrears support
• Requesting responsive maintenance
• Addressing anti-social behaviour
• Providing a tenancy sustainment service

The Tenancy Management team implement area-specific Service Plans and Corporate Plans which support the delivery of the corporate 5-Year Plan objectives.

To support and facilitate the delivery of a high standard of service against an agreed Service Plan for the assigned area in consultation with residents.

Provide a comprehensive office management function including:

• Supporting the administration of complaints and enquiries, post and stationery, taking telephone messages for staff, ensuring all written correspondence is dealt with by the correct officer in the correct timescales, manage the diaries of officers, fob and key management, maintenance of electronic records, administration related to lone worker devices.
• Raising of Purchase Orders and ensuring invoices are checked and paid.
• Providing administrative support in relation to the preparation of documents for Senior Neighbourhood Officers to use when going to court.
• Providing administrative support in the management of council owned garages, car ports and hard standings including the administration of voids, allocations, lettings, and the termination of rental agreements.
• Lead on preparing and completing all paperwork associated with signing up tenants to new tenancies, arranging and conducting viewings, meeting with new tenants to complete relevant paperwork, carrying out identity checks and ensuring that the first period of rent is paid in advance of the tenancy being signed.
• Support the completion of all mutual exchange processes from receiving an application through to completion of the exchange within statutory timescales.
• Maintain and update all records of tenancy audits and estate inspections completed by Senior Neighbourhood Officers updating NEC database.
• Support all Neighbourhood Leads and the Neighbourhood Manager to provide timely key performance indicator information each quarter.

• Basic knowledge of role of social housing.
• Comprehensive understanding of Neighbourhood Services objectives.
• Awareness and understanding of Housing Regulation and Consumer Standards.
• NVQ Level 3/A level education (preferably in Business/ Administration or similar) or equivalent.

A full JD is available upon request.

Recruitment is done in line with safe recruitment practices. 4

Recruitment Services is an equal opportunities employer.