Services and Operations Coordinator

At Acorn, we believe in delivering excellence through teamwork, integrity, and a customer‑first approach. Our culture is built on collaboration, accountability, and continuous improvement. If you thrive in a dynamic environment and want to be part of a company that values its people as much as its clients, this is your opportunity.

Are you an organised, proactive professional who thrives in a fast‑paced environment? We are looking for a Service & Operations Coordinator to join our growing team and play a key role in supporting the smooth and efficient delivery of our services of our static sites.

This is a varied role that offers exposure to both service delivery and business operations, making it an excellent opportunity for someone looking to build a broad skill set within a supportive and collaborative environment. Working closely with engineers, operational teams, subcontractors, and clients, you will ensure that processes, documentation, and systems are maintained to the highest standards.

Location:
Slough

Salary: up to £28000

Hours: 37.5 Hours a week, Monday to Friday

Shifts: Early shift 7am‑15.30 and Late shift 9.00‑15.30 on a weekly rotation

25 days annual leave.

Salary sacrifice pension scheme with Scottish Widows (subject to eligibility).

Supportive team environment within a growing organisation.

Ongoing training and development opportunities.

Access to wellbeing support and employee assistance resources.

Provide administrative and operational support to the service and operations teams, ensuring day‑to‑day activities run smoothly and efficiently.

Act as the first point of contact for visitors and incoming calls, delivering a professional and welcoming experience.

Produce, maintain, and renew client documentation, including site log folders, F‑Gas records, and compliance documentation.

Coordinate office arrangements, including visitor parking, incoming and outgoing correspondence, and deliveries.

Manage subcontractor administration, including maintaining certification records and arranging subcontractor visits to client sites.

Support engineers and operational teams by ordering tools, booking goods received, and arranging office supplies and consumables.

Ensure RAMS documentation is issued ahead of works commencing and coordinate the ordering and processing of required electrical certificates.

Assist with invoice administration, including managing authorisation workflows and distribution to relevant teams.

Upload, maintain, and manage data across internal systems and client portals, ensuring records remain accurate, current, and compliant.

Issue monthly performance feedback questionnaires and support continuous service improvement initiatives.

Prepare regular reports to support operational oversight and business performance monitoring.

Collaborate with colleagues across the business to support service delivery and contribute to a positive, organised working environment.

GCSEs (or equivalent) in English and Mathematics.

Previous experience in an administrative, coordination, or operational support role.

Experience with in a maintenance, engineering, or service‑focused environment (advantageous).

Strong Microsoft Office skills, particularly Word, Excel, and Outlook.

Excellent organisational and time‑management skills.

Strong written and verbal communication skills with a professional telephone manner.

High levels of accuracy and attention to detail.

The ability to work independently, use initiative, and collaborate effectively with others.

A flexible approach and the ability to adapt to changing priorities.

A highly organised and self‑motivated individual.

Someone who enjoys variety, problem‑solving, and supporting others.

A reliable team player who takes pride in delivering a professional and organised service.