Non Household Metering Admin

This full-time Non Household Metering Admin role in Slough supports the day-to-day delivery of Thames Water’s smart metering programme. Working closely with colleagues, the postholder helps ensure work is completed efficiently, records stay accurate and customers and retailers receive a reliable service. Duties include tracking progress, resolving queries, maintaining systems and coordinating with internal teams and external partners. The position calls for strong organisational skills, attention to detail, competent IT use and clear communication.

A proactive approach and the ability to manage competing priorities are essential. A competitive salary starting at £30,960 is offered on a full-time contract. The contribution directly supports programme performance, water efficiency and leakage priorities.

Non-Household (NHH) Metering Administrator – Performance & Delivery Help keep our smart metering programme moving and make a real impact on performance, customers and water efficiency. Thames Water is looking for an organised and proactive NHH Metering Administrator to support the day-to-day delivery of our NHH smart metering programme. This is more than an administration role. You’ll be at the heart of the day-to-day delivery of our NHH smart metering programme, helping ensure work is completed efficiently, data is accurate and customers and retailers receive a reliable service.

Your contribution will directly support effective programme delivery and Thames Water’s wider water efficiency and leakage priorities.

Working closely with our NHH Metering team, contractors, internal operational teams, retailers, MOSL interfaces and business customers, you’ll play an important part in keeping work progressing and resolving issues quickly and effectively.

• Managing high-volume metering administration across the NHH portfolio.
• Tracking operational performance, including throughput, SLA adherence and backlogs.
• Maintaining accurate and timely operational data to support market reporting and regulatory requirements.
• Working across various systems to support the NHH Metering team and contractors.
• Supporting workflow and backlog management to keep activities moving.
• Monitoring enquiries, queries and escalations and ensuring they are progressed appropriately.
• Liaising with field teams, scheduling teams and contractors to resolve routine issues.
• Responding professionally to retailers and business customers.
• Providing wider ad hoc metering support as required.

Location:

Hybrid - Worcester House, Langley SL3 6EY

Hours:

36 hours per week

• Experience working within an operational or administrative environment.
• Comfortable working in a busy, target-driven environment.
• Experience handling data and working across different systems.
• Strong organisation skills with the ability to prioritise competing workloads.
• Experience engaging with customers and stakeholders.

• Strong Excel skills.
• Confident navigating different systems and processes.
• Excellent attention to detail and accuracy.
• Clear and professional communication skills.
• A proactive approach to problem-solving and keeping work on track.

• Previous water industry experience.
• Knowledge or experience of metering.
• Understanding of the Non-Household water market.
• Awareness of Power BI.
• Exposure to process improvement activities.

• A Competitive salary starting at £30,960
• 26 days holiday per year, increasing to 30 days with length of service. (plus bank holidays)
• Performance-related pay plan directly linked to company performance measures and targets.
• Gene…