Senior Team Administrator

This Senior Administrator post sits in the Community Paediatrics team at the Child Development Centre, with Berkshire Healthcare Foundation Trust as the employer. The role runs the reception service for children's clinical teams, rosters reception and admin staff, and manages service and EHCP referrals, along with stock and medical device ordering. The post also carries line management of the administration team, including appraisals and supervision.

It serves children and young people aged 0 to 18 across therapy, nursing and mental health teams, and requires travel between sites across Berkshire.

• Provide a core reception service for children's services, including community paediatricians, physiotherapy, occupational therapy, speech and language therapy, nursing and child and adolescent mental health
• Support the admin manager with the reception and admin staff roster and arrange cover for planned and unplanned absence
• Take responsibility for all service referrals and oversee EHCP referrals
• Lead a team environment that supports learning and development for reception, admin and temporary staff
• Work with other teams to streamline work, remove duplication and remove barriers to collaboration
• Deal with customer complaints quickly and fairly, using a solution-focused approach
• Order stock and non-stock medical supplies for community paediatrics
• Manage medical devices, including purchasing and maintenance
• Line manage admin staff, including appraisals and direct and indirect supervision and support
• Support the admin manager in running the administration function for the Community Paediatric Service
• Provide administration support to senior management, clinical leads and the medical secretary team
• Contribute to service processes and procedures, including creating standard operating procedures as needed

• Level 4 business or administrative qualification, or equivalent knowledge, skills and experience

• Significant and demonstrable experience in a PA or senior administrative role
• Managing data for performance and reporting purposes
• Knowledge and experience of the NHS and local health and social care functions

• Intermediate to advanced keyboard skills and Microsoft Office (Outlook, Word, Excel, PowerPoint)
• Prioritising a varied, demanding workload to urgent deadlines
• Presenting information clearly, verbally and in writing, and producing accurate meeting minutes
• Communicating with patients, the public, clinical and managerial stakeholders
• Organising resources, setting priorities and developing short and long range goals
• Developing and maintaining record keeping systems and procedures

• Evidence of ongoing personal development
• Confidentiality, tact and personal accountability when handling sensitive information
• Strong interpersonal skills and resilience in a changing environment
• Working with a high degree of autonomy and using own initiative
• Able to travel to sites across Berkshire
• Occasional flexibility in hours worked

• Experience of organising and managing meetings, events and multiple diaries
• Experience of line management and supervision, including performance and absence management
• Experience in healthcare settings
• Experience of RIO, P2P, Medical Device Inventory, DAC, TPRO, Docman and Envoy Post

• Flexible working options to support work-life balance
• 27 days' annual leave rising with service, plus opportunity to buy and sell leave
• Generous NHS pension scheme
• Learning and career development opportunities
• Cycle to Work and car leasing scheme, including electric vehicles
• Access to wellbeing tools and services
• Generous maternity, paternity, adoption and special leave
• Free parking across Trust sites