NHH Metering Administrator

Non-Household (NHH) Metering Administrator - Performance & Delivery

Help keep our smart metering programme moving and make a real impact on performance, customers and water efficiency.

Thames Water is looking for an organised and proactive NHH Metering Administrator to support the day-to-day delivery of our NHH smart metering programme.

This is more than an administration role. You'll be at the heart of the day-to-day delivery of our NHH smart metering programme, helping ensure work is completed efficiently, data is accurate and customers and retailers receive a reliable service. Your contribution will directly support effective programme delivery and Thames Water's wider water efficiency and leakage priorities.

What you'll be doing as our NHH Metering Administrator:
Working closely with our NHH Metering team, contractors, internal operational teams, retailers, MOSL interfaces and business customers, you'll play an important part in keeping work progressing and resolving issues quickly and effectively.

• Managing high-volume metering administration across the NHH portfolio.
• Tracking operational performance, including throughput, SLA adherence and backlogs.
• Maintaining accurate and timely operational data to support market reporting and regulatory requirements.
• Working across various systems to support the NHH Metering team and contractors.
• Supporting workflow and backlog management to keep activities moving.
• Monitoring enquiries, queries and escalations and ensuring they are progressed appropriately.
• Liaising with field teams, scheduling teams and contractors to resolve routine issues.
• Responding professionally to retailers and business customers.
• Providing wider ad hoc metering support as required.

• Experience working within an operational or administrative environment.
• Comfortable working in a busy, target-driven environment.
• Experience handling data and working across different systems.
• Strong organisation skills with the ability to prioritise competing workloads.
• Experience engaging with customers and stakeholders.

Strong Excel skills.

• Confident navigating different systems and processes.
• Excellent attention to detail and accuracy.
• Clear and professional communication skills.
• A proactive approach to problem-solving and keeping work on track.

• Previous water industry experience.
• Knowledge or experience of metering.
• Understanding of the Non-Household water market.
• Awareness of Power BI.
• Exposure to process improvement activities.

We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It's a big job and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world of water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

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