Customer Partnerships Manager

Location: Datchet

Customer Partnerships Manager (Account Manager)

Hybrid – Once a week in Datchet

Salary – £50,000 Basic

Are you commercially astute with a passion for Customer Retention? If so, then this role is for you!

This an exciting opportunity to join a fast growing, employee-owned Facilities Management business with a strong reputation in cleaning and wider support services. Part of their continued growth is focusing on long-term customer partnerships, they are seeking a dynamic self-starter to join this small team to take ownership of the performance, risk and longevity of key client relationship.

This role will play a critical part in protecting and strengthening high-value contracts, reporting into the Client Partnership Director and working closely with operational leaders to drive best practice, insight-led decision making and outstanding customer outcomes.

Key Duties

* Own the health and retention of allocated key customer accounts

* Operate above day-to-day account management to provide strategic oversight

* Identify risk across the customer portfolio and implement proactive retention plans

* Work with operational leaders to drive best practice and consistency

* Develop and oversee Account Partnership Plans for key contracts

* Analyse customer data to identify trends risks and improvement opportunities

* Lead structured customer feedback activity including surveys and NPS

* Translate insight into clear actions for operational and senior stakeholders

* Maintain accurate customer health and CRM reporting

* Support mitigation of at-risk contracts through cross-functional collaboration

* Influence senior internal and external stakeholders to protect long-term value

Experience Required

* Commercially astute, dynamic and a self-starter

* Logical thinker, with the ability to spin a lot of plates a one time

* Living commutable to Datchet, and willing to travel once a week/fortnight

Apply now to Gordon Levy at Bid Resource Solutions

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Bid Resource Solutions Limited is an Employment Consultancy.

Bid Resource Solutions Limited regrets to inform you that our client can only accept applications from candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit or are pending an application to obtain this right or permit should not apply as your details will not be processed