Client Relationship Manager

Client Relationship Manager

About The Role

Client Relationship Manager

Location: Slough/Burnham, Hybrid – 3 days in the office, 2 days remote
Contract: Full-time, 37.5 hours per week
Package: Competitive base salary + uncapped commission + incentive-based rewards

We’re looking for a high-performing, commercially driven Senior Account Manager to take ownership of established customer accounts and drive significant revenue growth against target. This is a strategic, relationship-led role where you’ll expand share of wallet, unlock new opportunities, and position yourself as a trusted partner to your clients. As a senior member of the team, you’ll also lead by example — setting the standard for performance, professionalism, and customer excellence.

• Growing revenue within existing accounts by developing strong relationships with key stakeholders
• Identifying and engaging new stakeholders within customer organisations to expand product footprint
• Leading consultative client meetings to understand business challenges and deliver impactful solutions
• Driving commercial discussions, preparing tailored proposals and high-quality written submissions
• Using market insight and sales data to strategically prioritise your pipeline and maximise performance
• Maintaining accurate, detailed client records within CRM systems
• Building and owning progressive account plans to diversify engagement and revenue streams
• Delivering exceptional customer service and conducting service reviews to drive continuous improvement
• Developing deep product knowledge to ensure accurate and compelling market positioning
• Designing creative, high-level solutions — occasionally leading bid teams and collaborating with Subject Matter Experts

• A proven track record of consistently achieving and exceeding sales target
• Strong B2B sales experience
• Experience selling services and solution-based offerings
• Confident using CRM systems and sales management tools

• Strong understanding of consultative selling techniques
• End-to-end knowledge of the sales cycle — from prospecting through to close
• A genuine commitment to delivering outstanding customer service
• Ability to coach, mentor and positively influence others

• A customer-first mindset with a commercial, entrepreneurial edge
• Strong personal values aligned with QA’s culture and standards
• A willingness to undertake relevant background checks (DBS, BPSS, SC, DV, Disclosure Scotland or similar) if required

• How we’ll help with finance matters
• 27 days holiday
• Competitive salary
• In addition to pension, group income protection and life assurance, QA are offering you an annual pay review, access to our employee discounts benefit hub with hundreds of deals and savings on goods and experiences, season ticket loan, tech scheme and an employee referral scheme.
• Personal growth

Learning and opportunity is at the core of what we do – and that applies to you too! You’ll have the unique opportunity to develop your skills on our QA-authored courses in the latest tech (you’ll get 3 training days/year to do this). You can also delve deep into our world‑class digital learning content on a variety of tech and business topics.

Or perhaps you’d like to enrol on a Degree or Master’s program to enhance your skillset or learn new things.

We are an equal opportunity employer, focused on promoting a welcoming and inclusive environment. We embrace diversity, welcome applications from all candidates and aim to support the career growth of everyone. This means no matter what your gender, age, ethnicity, beliefs, or sexual preference, or if you are disabled or a carer, we welcome you and the alternative perspectives you bring to our diverse family.

We’re proud of the progress we’ve achieved over the last few years to build an inclusive culture and celebrate our diversity – our rankings on the Inclusive Top 50 UK Employers List are a testament to this. We are proud to be a Disability Confident employer. All applicants with a disability who fulfil the role criteria will be progressed to the next stage of the process.

Please let us know what reasonable…