Sales Support Administrator, Sales Support Administrator

Pilgrim's Europe is looking for a highly organised and customer-focused Sales Support Administrator to join our growing team at Rollover.

Contract Type:
Permanent, Full-time, Office Based

Location:

Slough (Rollover Office)

Working Hours:

Monday to Friday

If you enjoy working at the heart of a sales operation, juggling priorities, and being the go-to person who keeps everything running smoothly — we’d love to hear from you.

• Managing enquiries through the Sales Support mailbox and ticketing system
• Processing new account applications and setting up customer accounts in SAP within SLA
• Issuing and responding to payment link requests
• Acting as the first point of contact for inbound leads
• Managing account notifications (on-stop, takeovers, trading recommencement)
• Creating and maintaining price files
• Processing equipment upgrade and additional equipment requests
• Liaising with equipment manufacturers and suppliers
• Raising purchase orders (POs)
• Coordinating customer equipment requests
• Maintaining an accurate equipment asset register
• Responding to customer and consumer enquiries via the info@ mailbox
• Carrying out onboarding follow-up calls post-installation to gather customer feedback
• Managing customer complaints from logging through to resolution, liaising with suppliers where required
• Providing general administrative and operational support to the Field Sales team
• Working closely with Account Managers, Customer Experience, and wider internal stakeholders

You’ll be organised, proactive, and comfortable managing multiple tasks ’ll take pride in delivering a great customer experience and enjoy working as part of a collaborative sales environment.

• Experience in sales support, customer service, or administration
• Strong attention to detail and excellent organisational skills
• Confidence communicating with customers, suppliers, and internal teams
• Experience using SAP or CRM systems (desirable, not essential)
• A customer‑first mindset with a proactive approach to problem solving

• Be part of Rollover, a well-established and respected brand
• Join Pilgrim’s Europe, a leading food business with scale and stability
• Play a vital role in supporting sales growth and customer experience
• Work in a collaborative, supportive team environment
• Opportunity to develop your skills across sales support, customer onboarding, and operations

If you’re looking for a role where you can really make an impact behind the scenes of a successful sales operation, we’d love to hear from you.

Apply now to join Rollover, part of Pilgrim’s Europe.