Director of Sales Excellence

Director of Sales Excellence – Commercial Operations – Langley, UK

Travelport is a leading travel technology company that simplifies the technical aspects of travel.

As we evolve from a legacy GDS model to a modern, API‑driven travel marketplace, this role will drive best‑in‑class improvements to the commercial operating system that will define our sellers’ future behaviors.

• Conduct the innovation and modernization of sales and account management, with a strong focus on AI‑driven solutions, automation, and self‑service.
• Redesign processes and workflows to deliver seamless, efficient, and consistent customer experiences.
• Build and empower teams to adopt Sales‑first ways of working, driving revenue growth, operational excellence and scalability.
• Champion the modernization of the sales role, using insights and analytics to guide innovation and journey optimisation.
• Deliver measurable results in automation adoption, pipeline hygiene and quality, cost‑to‑serve and productivity improvements.
• Design, implement, and continuously improve end‑to‑end sales processes across demand generation, sales execution and renewal/expansion.
• Translate commercial strategy into operational playbooks, standards and cadences that improve consistency and execution quality.
• Identify productivity bottlenecks and lead initiatives that improve win rates, sales cycle time, deal value and forecasting accuracy.
• Partner with Sales Enablement to ensure training, tools and playbooks reinforce best‑in‑class selling behaviours.
• Support onboarding and role evolution for SDRs, Account Directors, Account Managers, Business Development Managers and Customer Success Managers.
• Build clear definitions of what good looks like across roles and stages of the sales cycle.
• Partner with Sales Operations to improve sales operational infrastructure (CRM, forecasting tools, CPQ if applicable).
• Ensure clean, reliable data to support pipeline health, performance management and executive reporting.
• Deliver actionable insights that connect activity, outcomes and revenue results.
• Support cross‑functional initiatives tied to revenue growth, retention and customer expansion.
• Align incentives, territories, coverage models and capacity planning with business priorities.
• Champion continuous improvement, experimentation and adoption of best practices.
• Influence without authority, driving alignment in a matrixed, global environment.

• 6 to 10 years of experience in Sales/Commercial Excellence, Sales Operations, Revenue Operations, Sales Transformation or similar roles.
• Proven experience supporting sales teams in a SaaS, travel tech or platform‑based business.
• Track record of driving measurable sales productivity or revenue impact through operational initiatives.
• Experience working with scaled CRM and sales tech stacks (e.g., Dealbuilder, Oracle Sales Cloud, forecasting tools, GTM analytics).

• Strong analytical mindset with the ability to translate data into practical recommendations.
• Deep understanding of sales motions, deal dynamics and customer lifecycle management.
• Excellent stakeholder management skills; comfortable partnering with senior commercial leaders.
• Change leadership capability – able to bring people along, not just design the solution.
• Pragmatic problem‑solver who balances rigor with speed.
• Comfortable operating in ambiguity and evolving organisations.
• Highly collaborative and outcomes‑focused.
• Strong communicator who can simplify complexity.

25 days annual leave per annum, hybrid working model, pension contribution, private medical, life assurance and personal travel insurance.

We are an equal opportunities employer and will consider all qualified applicants purely on their skills and abilities. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation, if needed.