Customer Data Services Executive

At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. Tremendous opportunity to join a team supporting key stakeholders to ensure customer reporting is met through standard and bespoke/complex reporting and to handle related customer queries or information requests.

A permanent opportunity located within the Slough office.

Provide support to clients using the Customer Data Services product offerings, ensuring the required reporting is accurate and delivered within agreed SLA. Working with key stakeholders to ensure customer reporting is met through standard and bespoke/complex reporting and to handle related customer queries or information requests. Provide accurate reporting solutions and effective data quality analysis, required to support offered products. Review current processes and implement best practice to ensure data controls are maintained.

• Prioritisation of workload to ensure delivery of standard and complex reporting are completed within Service Level Agreements (SLAs).
• Deliver the Customer Data Services product offerings/Data Plan Professional response to customer requests and commitment to using the Lease Plan Service Style; actively deal with queries by escalating them through the appropriate channels.
• Consistently provide a professional, accurate and efficient service when working to tight deadlines.
• Identify opportunities for process improvement.
• Maintain quality and accuracy of data to ensure integrity of any reporting.
• Take ownership of allocated tasks ensuring enquiries are resolved to customers satisfaction.
• Ownership of individual and department projects through to completion.
• Support delivery of other Customer Data Services activities as required.
• Take personal responsibility to contribute to the overall success of the Lease Plan strategy.
• Work closely with all key stakeholders and all other appropriate internal departments to deliver the goal of total customer satisfaction.

• Highly developed Customer Service skills with a passion for data accuracy and integrity.
• Skilled in data analysis with a proven ability to problem solve and find alternative methods and solutions to existing issues.
• Ability to identify root cause of data corruption and agree strategy to resolve with process owner.
• Able to both produce and assess a high volume of information / data quickly and accurately.
• Identify opportunities to automate processes.
• Experience of actively participating in a team environment, whilst demonstrating the capability to work independently.
• Excellent communication skills in both verbal and written activities.
• Ability to take initiative and make decisions as required.
• Solid knowledge of IT packages such as MS Excel – Expert user, Cognos 8 – Knowledge beneficial, AS400 – Knowledge beneficial, Salesforce.

• Competitive pension scheme
• Annual salary review and bonus scheme
• EV company car
• Give As You Earn (GAYE) scheme
• Employee referral scheme (£1,000)
• Retail discounts programme
• Gym Flex membership options
• Cycle to Work scheme
• Health & Wellbeing Life Assurance
• Health assessment options
• Travel insurance
• Dental insurance
• Critical illness cover
• Personal accident insurance

• 25 days’ annual leave + an additional Celebration Day
• 37.5 hour week, Monday to Friday, no weekends
• Holiday buy & sell scheme
• Volunteer days
• Time allocated for personal development, Study support (where applicable).

• Free parking (limited)
• EV charging points
• Bike storage & shower facilities
• Complimentary breakfast
• Staff and social events

Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. At Ayvens we are committed to building a diverse, inclusive, enjoyable and authentic workplace so if you are excited by this, or any role at Ayvens but your experience doesn’t exactly align, we would encourage you to apply regardless!