Administration Executive

At Ayvens progress starts with you.

Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us and get better with every move.

Job Description

Tremendous opportunity to join a market leading organisation for a fixed term until 31st Dec 2026. This is a varied administration focussed role in a busy team

Key Purpose

• To ensure task management is carried out to the highest level on the following:

• Ancillary RFL Management which includes taxing of 140000 vehicles

• V5 administration which includes auditing the daily received documents

• Handling customer requests and working with suppliers

• Managing MOT data management

• Manage the Cherished plate service for our customers

• Responsible for the Safety Recall Administration

• Administration support on uninsured vehicles

• Processing of Fines and Penalties which includes invoice queries

• Maintaining vehicle data identifying and correcting any anomalies in the data.

• Receipt of inbound customer telephone enquiries and the co-ordination ensuring appropriate action/response as necessary from the business

• Take full ownership investigate and respond to all customer queries via an inhouse customer query system email phone and by post

• To ensure all processes are actively recorded amended for any process change along with checking and updated on a quarterly basis

Responsibilities

• Build relationships and develop the trust of our customer and suppliers to ensure

• service levels are achieved

• Production of identified daily and weekly fleet administration reporting

• Actively display and demonstrate the corporate values Authenticity Commitment Collaboration and Curiosity

• Maintain a high level of service focus

Skills Experience & Background

• Demonstrable experience of working in a fast paced n administrative environment where preparation planning and organisation is evident.

• Experience of working in a customer contact environment where there is a

• requirement to build relationships at various levels.

• Knowledge and/or experience of the car leasing industry and relevant government

• legislation preferred but not essential.

• Experience of working in an environment where attention to detail is key and

• accuracy has been a fundamental requirement of the job.

• Experience of actively participating in a team environment whilst demonstrating

• the capability to work independently.

• Working knowledge of core Microsoft Applications (Word and Excel)

• Strong communicator fluent in business English language written and verbal.

Whats in it for you

Starting salary of 26375.00

Generous contributory pension scheme

25 days holiday in addition to bank holidays

Volunteering days to assist in charity work

Sustainability Initiatives

Holiday buy / sell (subject to conditions)

Travel Insurance (cost associated)

Dental Insurance (cost associated)

Eligibility for Annual Bonus Scheme

Enhanced parental leave

Generous Employee Referral Scheme (1000)

Cycle2work Scheme

EV charging points bike storage shower & changing facilities car parking

Why Ayvens

With over 3.1 million vehicles managed across more than 40 countries we provide full-service leasing flexible subscription services fleet management services and multi-mobility solutions to customers of all sizes including large corporates SMEs professionals and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.

At Ayvens we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. Were committed to sustainable mobility and have made it a core part of our everything we do were guided by the principles of authenticity curiosity commitment and collaboration.

We aim to foster an organisation thats diverse in people and ideas where everyone can thrive and be themselves no matter who they are.

Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates news and insights.

Required Experience:

IC