Key Account Representative, E-Commerce

The Key Account Representative will play a key role within the Core Europe ecommerce team, supporting the identification, onboarding and acceleration of new customer and channel opportunities, while providing operational and commercial support to account managers to ensure flawless execution of key business initiatives.

This position requires a highly organised, commercially minded and adaptable individual who can work effectively in a fast-paced environment, build strong relationships with internal and external stakeholders to deliver positive outcomes.

• Partner with the ecommerce team to help identify, set up and launch new customer opportunities and ecommerce business models.
• Support the onboarding process for new customers, ensuring all commercial and operational requirements are completed efficiently.
• Contribute to initiatives that accelerate customer acquisition and revenue growth.

• Support the day-to-day management of e-commerce accounts across Europe.
• Assist in delivering customer growth plans and commercial objectives.
• Monitor account performance and identify opportunities for improvement and growth.
• Provide operational support to Account Managers to ensure seamless execution of commercial plans.
• Support forecasting, promotional planning, pricing updates and customer administration.
• Ensure accurate and timely completion of reporting and customer requirements.

• Work closely with Sales, Marketing, Supply Chain, Finance and Customer Service teams to support business objectives.
• Build positive and productive relationships both internally and externally.
• Contribute to a collaborative and high-performing team culture.
• Provide support for cross-category projects across the Mattel business.

• 3 plus years of experience in Key Account Management, preferably within e-commerce or a similar commercial environment.
• Strong commercial acumen with the ability to identify opportunities and contribute to growth-focused solutions and deliver positive outcomes.
• Comfortable working in ambiguous situations and adapting to changing priorities.
• Strong communication and relationship-building skills.
• Highly organised with excellent planning, coordination and prioritisation skills.
• Strong analytical capability with the ability to interpret data and generate actionable insights.
• Resilient, proactive and determined to achieve outcomes.
• Team-oriented with a collaborative, empathetic and supportive approach.
• Excellent Microsoft Office skills, particularly Excel and PowerPoint.
• Bachelor  degree in Business, Marketing, Supply Chain, or a related field.
• Fluent in English, both written and spoken, with proficiency in an additional European language considered a plus.

• Gross annual salary range of GBP 47,040 - GBP 55,860
• Bonus scheme:
  Participation in Mattel Incentive Plan (MIP) with the target of 7.5% of base salary, payout is determined by company and individual performance results
• Paid time off: 25 vacation days (with option to buy up to 5 extra days) + 2 volunteer days/year + a day off on your birthday!
• Cycle to work scheme
• Employee assistance program:
  Access to Help@Hand (Unum), Modern Health, Headspace, and Maven
• Contributory pension scheme
• Private health insurance
• Life & disability insurance
• Employee discount program "Be well at Mattel"
• Family benefits program: 24 weeks off (for 1st caregiver) or 12 weeks off (for co-parent) fully paid on the arrival of new child, return to work program, path to parenthood, and family care leave

Mattel’s total compensation package is based on objective, gender-neutral criteria such as job grade, work location,…