Customer Relations Manager

Customer Relations Manager

Location: Slough with hybrid working

Reports to: Aftersales Director

About the Role: Jameel Motors, in partnership with Chinese automaker GAC, is proud to introduce the AION range of electric vehicles to the UK market. This marks GAC’s first entry into the region, launching with the AION V SUV and the AION UT hatchback. As Jameel Motors partners with GAC to bring their innovative range of vehicles to the UK market, we are seeking a highly skilled and motivated Customer Relations Manager to join our team.

This pivotal role will oversee the inbound contact by customers and potential customers into AION Auto UK, ensuring exceptional service standards and acting as a benchmark of customer service excellence both internally and towards our retail partner network. The ideal candidate will have extensive experience of operating in a remote customer facing environment with strong understanding of the systems and processes that create outstanding customer outcomes.

Experience of working within a retail automotive or similar customer/retailer/importer environment will be useful.

• Lead all aspects of the customer facing response on behalf of AION Auto, handling daily customer interactions across multiple channels (phone, email, chat).
• Handle escalated customer issues with professionalism and empathy including liaising with our retail partners to resolve customer issues quickly and cost effectively.
• Develop and implement strategies to improve customer satisfaction and retention including the development of customer service tools, scripts, and internal and customer facing knowledge bases.
• Develop and implement appropriate systems, policies, procedures, and processes in line with best practice and supporting the high customer expectations of the AION brand.
• Initially this will be a hands‑on role, but as the brand grows in the UK, to recruit and manage a customer relations team.
• Collaborate with other departments (sales, logistics, product, aftersales) to resolve cross‑functional issues.
• Ensure compliance with company policies, industry regulations, and data protection standards.
• Identify opportunities to streamline processes and enhance efficiency.

• Proven experience in customer service management or team leadership.
• Strong communication, problem‑solving, and conflict resolution skills.
• Ability to manage remote teams effectively using digital collaboration tools.
• Analytical mindset with experience in reporting and performance tracking.
• Familiarity with CRM systems and customer support platforms.

• Opportunity to be involved with the launch of a major new automotive brand in the UK market
• The chance to shape the future of sustainable mobility in the UK
• Competitive compensation package
• Health and wellbeing support through our partnership with the automotive charity, Ben.