Customer Service Advisor

Customer Service Advisor

Location:

Office-based in Slough
Job Type: Full-time, Permanent
Salary: £26000 – £29,000 per annum

My client are an established and growing business who are currently recruiting for a Customer Service Advisor to join their After Sales team. This role would suit someone with a strong customer service background and knowledge of plumbing products.

The successful candidate will act as the first point of contact for customers, providing professional support, resolving enquiries, and ensuring a consistently high standard of service within a busy office environment.

Key Responsibilities

Providing excellent customer service via telephone and email
Handling customer enquiries and resolving issues in a timely and professional manner
Processing transactions accurately using ERP systems (experience with Sage 200 is advantageous)
Sending out replacement parts
Working closely with internal departments to ensure smooth day-to-day operations
Multitasking effectively in a fast-paced environment
Supporting team members and assisting with supervisory duties when required

Candidate Requirements

Minimum of 3 years’ experience in an office-based customer service role (essential)
Previous experience in customer service or sales
Knowledge of plumbing products
Strong verbal and written communication skills
Confident using phone systems and email communication
Ability to demonstrate product knowledge and support customers effectively
Positive attitude, strong attention to detail, and ability to work under pressure