Desk Controller. LilyLifestyle

Role: Hire Controller

Pay: £14.47

Location: Slough

Hours: Monday
- Friday 7:30am - 5:00pm

Contract: Temp to Perm

We're excited to be recruiting for a Hire Controller to join a busy and fast-paced operation. This is a great opportunity for someone who enjoys a varied role, takes ownership, and works as part of a supportive team. The ideal candidate will have good knowledge of tools and/or plant hire equipment.

• Responding to emails and customer queries along with answering incoming telephone calls.
• Managing inbound hire and sales enquiries, completing transactions accurately and in a timely manner.
• Providing a high level of customer service, both over the phone and serving customers at the trade counter.
• Carrying out general administrative duties.
• Developing strong product knowledge to effectively support customers.
• Prioritising and managing multiple tasks and deadlines effectively in a fast-paced environment.

• Proven previous experience in a Customer Service role, ideally handling inbound order or sales enquiries.
• Ability to successfully complete transactions while ensuring customer satisfaction.
• Previous experience in the hire or construction industry is essential.
• Strong communication skills, including the ability to negotiate and build relationships.
• Confident using initiative and judgment to make decisions in line with company policies and pricing structures.
• A collaborative team player with a flexible and adaptable approach.
• Strong organisational skills with excellent attention to detail.
• Commitment to continuous improvement and enhancing service levels.
• Good computer literacy, including MS Office, with a willingness to learn new systems.