End Of Contracts Specialist

End of Contracts Specialist - Slough - £29k + great benefits

Location: Slough, UK

Salary: £29k + great benefits

Type: Rolling Contract

An exciting opportunity has arisen for an experienced and customer-focused professional to join the finance division of one of Europe's top 10 banking groups. This is an excellent opportunity to become part of a well-established international organisation renowned for its commitment to customer service, innovation and employee development.

Working within a busy customer service environment, you will be responsible for managing customer contact at the end of finance agreements, discussing available options, promoting customer retention, and ensuring a seamless customer journey. You will work closely with internal teams and external partners to deliver excellent service while maintaining regulatory compliance and achieving performance targets.

• Manage inbound and outbound customer communications regarding end of contract options.
• Contact customers approaching the end of their agreements to discuss available solutions.
• Process end of contract options accurately and efficiently.
• Build positive relationships with customers and external partners.
• Arrange and coordinate customer appointments where required.
• Maintain accurate records and update internal systems.
• Take ownership of customer enquiries through to resolution.
• Achieve individual and team performance targets.
• Ensure compliance with all regulatory requirements, policies and procedures.
• Support continuous improvement initiatives and identify opportunities to enhance customer service.
• Work collaboratively with colleagues across the business to deliver the best possible customer outcomes.

• Previous experience within customer service, financial services, automotive finance or a regulated environment.
• Excellent communication skills, both verbal and written.
• Strong relationship‑building and customer engagement skills.
• Confident handling objections and managing customer expectations.
• Highly organised with excellent attention to detail.
• Able to prioritise workload effectively and work to deadlines.
• Self‑motivated with a proactive approach to problem‑solving.
• Comfortable working towards targets and performance measures.
• Strong team player with a positive and professional attitude.
• Good working knowledge of Microsoft Office applications, including Excel and Word.

• Salary of £29k + great benefits per annum
• Opportunity to join the finance division of a leading banking group.
• Supportive team environment.
• Comprehensive training and development.
• Career progression opportunities.
• Company benefits package.
• Modern working environment.
• Stable, long‑term career opportunity within a customer‑focused business.