Customer Service Advisor

Location: Based in Datchet SL3 9LL
just off the M4

Working Model: On-site for the duration of the FTC.

Contract: Fixed Term Contract for 12 weeks with potential to go perm.

Start Date: 13th July 2026

Working Hours: 3 week rotating shift pattern. Office hours are Monday to Friday between the hours of 8am to 8pm, Saturday and Bank Holidays from 8am to 8pm – Sunday working is likely to be required to cover peak periods.

Full office attendance is required for the final three working days of each month due to client month‑end activity. Attendance during this period is mandatory and forms part of the role requirements. This requirement is determined by business needs and may be subject to change.

About us

In a world where change is constant, Arvato Connect stands at the forefront of innovation. We partner with forward‑thinking organisations to reshape and reinvent how they connect with their customers. By delivering cutting‑edge, technology‑driven solutions, we create exceptional experiences that foster stronger connections, enhance loyalty, and drive growth.

The Role

As a Customer Service Advisor within our automotive financial services operation, you will play a key role in supporting customers throughout their contract lifecycle. This is a regulated environment requiring accuracy, empathy, professionalism and adherence to defined processes.

You will manage a range of customer queries related to financial agreements, working to strict quality, compliance and customer experience standards while ensuring fair and consistent outcomes.

What you’ll do:

• Collaborate with your team to deliver an outstanding customer experience, ensuring transactions and administration are handled accurately and efficiently the first time
• Use your product and service knowledge to support and guide customers, acting as a trusted ambassador who listens and understands their needs
• Respond to customer queries around financial settlements and contract changes, offering clear guidance within a regulated framework and fostering positive, respectful relationships
• Support customers through their full journey when managing changes to financial agreements, working collaboratively with colleagues and stakeholders to reach timely resolutions
• Approach sensitive customer situations with empathy, integrity, and clarity, taking full ownership of their experience from start to finish
• Use a solution‑focused mindset to resolve customer concerns, drawing on your dispute and objection‑handling skills to explore options and achieve fair outcomes
• Be a consistent and approachable point of contact, taking accountability for queries and ensuring customers feel informed and supported throughout
• Work closely with colleagues across different teams to make sure customer needs are met effectively and with care.
• Build meaningful trust with customers by being open, respectful, and reliable in all interactions
• Follow through on commitments made, ensuring customers receive the support and information they were promised
• Deliver inclusive, high‑quality service to every customer, including those who may be in vulnerable circumstances or facing financial difficulty, in line with regulatory and company guidelines
• Follow all internal processes carefully, ensuring administrative tasks are completed accurately, professionally, and with care

What you’ll bring to the table:

• Ability to organise and coordinate tasks in a high‑volume, detail‑oriented, and quality‑focused environment
• Ability to thrive in a dynamic, fast‑paced setting while delivering excellent customer service
• Good verbal and written communication
• Confidence in using digital tools and a willingness to learn and navigate multiple systems, such as email platforms like Outlook, customer databases, and internal portals
• Exposure to environments with high volumes of customer interactions is desirable, but not essential. If you’re passionate about delivering great service with strong transferable skills, we’d love to hear from you
• Familiarity with regulated settings such as Financial Services can be helpful, though not required. We welcome applicants from all customer service backgrounds, full training will be provided to support your…