Customer Service Advisor; Part-time

Job Description

Just imagine putting play at the heart of customer service. As part of our Customer Service Advisor team, you’ll be at the centre of the action, helping bring joy to LEGO® fans every single day.

We are looking for Customer Service Advisors to join the LEGO team in Slough, UK. This is a permanent, part‑time position supporting our weekend operations. To set you up for success, you’ll complete a comprehensive five‑week training programme before moving into your regular working pattern.

• Full‑time training at our Slough office:
  Monday to Friday from 9:00am until 5:15pm
• 3‑week classroom induction programme
• 2 weeks of on‑the‑job support and coaching
• Full attendance required throughout the training period

• Every Saturday and Sunday: 9:00am – 4:30pm
• Plus 1 or 2 weekday shifts: 11:00am – 7:15pm (2‑weekday shifts) or 3:30pm – 7:15pm (also an option)
• You will be able to select your weekday shifts to accommodate your own and the business needs.
• Office attendance required on a daily basis for the first 5 weeks and a minimum of twice a week after training (one of those days would be on the weekend).

• Supporting LEGO fans through phone, email, and chat.
• Helping customers with orders, accounts, replacement parts, gift cards, and product questions.
• Investigating and resolving queries using a variety of internal systems and tools.
• Creating positive experiences that reflect the LEGO brand.
• Working collaboratively with colleagues to deliver exceptional service.

• Strong spoken and written English communication skills.
• Previous customer service experience, ideally in retail, hospitality, contact centres or similar customer‑facing environments.
• Confidence using multiple systems and digital tools.
• Excellent problem‑solving and attention to detail.
• Ability to multitask and prioritise effectively.
• A friendly, collaborative, and customer‑focused approach.

• Family Care Leave – enhanced paid leave options for important times.
• Insurances – life and disability insurance that provides protection and peace of mind.
• Wellbeing – resources and benefits to nurture physical and mental wellbeing and opportunities to build community and inspire creativity.
• Colleague Discount – qualify for our generous colleague discount from day
  1.
• Bonus – rewarded through our bonus scheme when goals are reached and you’re eligible.
• Workplace – assigned a primary workplace location (office, store or factory). Our hybrid work policy means an average of 3 days per week in the office.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team. The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.