Customer Service Advisor; Part-time

Job Description

As part of our Customer Service Advisor team, you'll be at the centre of the action, helping bring joy to LEGO® fans every single day.

That’s right, helping LEGO fans is our superpower, and we love it! Every day, our award‑winning Consumer & Shopper Engagement (CSE) team springs into action, working to support our consumers and fulfil our Play Promise.

We're looking for Customer Service Advisors to join the LEGO team in Slough, UK.

This is a permanent, part‑time position supporting our weekend operations. To set you up for success, you'll complete a comprehensive five‑week training programme before moving into your regular working pattern.

During your first five weeks, you’ll attend full‑time training at our Slough office:

• Monday to Friday from 9.00 am until 5.15 pm
• 3‑week classroom induction programme
• 2 weeks of on‑the‑job support and coaching
• Full attendance is required throughout the training period

Once training is complete, you’ll move to a part‑time schedule consisting of:

• Every Saturday and Sunday: 9:00 am – 4:30 pm
• Plus 1 or 2 weekday shifts: 11:00 am – 7:15 pm (2 weekday shifts 3.30 pm – 7.15 pm also an option)

You will be able to select your weekday shifts to accommodate your own and the business needs.

Office attendance is required on a daily basis for the first 5 weeks and a minimum of twice a week after training (one of those days would be at the weekend).

• Supporting LEGO fans through phone, email, and chat
• Helping customers with orders, accounts, replacement parts, gift cards, and product questions
• Investigating and resolving queries using a variety of internal systems and tools
• Creating positive experiences that reflect the LEGO brand
• Working collaboratively with colleagues to deliver exceptional service

We’re looking for someone who can keep calm under pressure. You'll bring empathy, positivity, and strong communication skills to create memorable experiences for LEGO fans.

• Strong spoken and written English communication skills
• Previous customer service experience, ideally in retail, hospitality, contact centres or similar customer‑facing environments
• Confidence using multiple systems and digital tools
• Excellent problem‑solving and attention to detail
• Ability to multitask and prioritise effectively
• A friendly, collaborative, and customer‑focused approach

• Family Care Leave – Enhanced paid leave options.
• Insurances – Life and disability insurance.
• Wellbeing – Resources and benefits for physical and mental wellbeing, community building and creativity.
• Colleague Discount – From day 1, you’ll qualify for a generous discount.
• Bonus – Incentive scheme for achieving goals.
• Workplace – Hybrid policy: average of 3 days per week in office, primary workplace location based on role.

The LEGO Group is highly committed to equal employment opportunity and equal pay and encourages applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.