Customer Experience Advisor | S1 | Retail Banking | Branch

Santander is looking for a Customer Experience Advisor based out of Slough Branch, working 35 hours per week on a rotaed basis Monday to Saturday, between 8am & 6pm. The role involves acting as the first point of contact for customers in branch or over the phone, assisting with day‑to‑day transactions, queries and servicing, answering customer calls into our contact centre, building relationships and finding solutions, developing your knowledge of services and products to help our customers and identifying new ways to improve the customer experience.

• Act as the first point of contact for customers in branch or over the phone.
• Assist with day‑to‑day transactions, queries and servicing.
• Answer customer calls into our contact centre.
• Build relationships and find solutions.
• Develop knowledge of services and products to help customers.
• Identify new ways to improve the customer experience.

• Proven ability to deliver outstanding customer service, either face‑to‑face or via telephony (Required).
• Effective communication skills to truly understand customer needs (Required).
• Desire to go above‑and‑beyond for customers (Preferred).
• Effective team working skills with a flexible, can‑do approach (Preferred).
• Openness to a broad range of activities even if outside of standard expectations (Preferred).
• Ability to grow, adapt and change to accommodate business needs and priorities (Preferred).
• All candidates must have the right to work in the UK to commence employment with Santander.

• Salary: £27,138 – £34,279 per annum (based on a 35‑hour working week).
• 25 days holiday plus bank holidays (26 days after 5 years), with option to purchase up to 5 contractual days per year.
• Voluntary healthcare benefits at discounted rates (medical, dental, health assessments).
• Pension:
  We contribute 8% of salary; up to 12.5% if you contribute, with option for cash.
• Protection: company‑funded death‑in‑service benefit, income protection insurance, discounted life assurance & critical illness cover.
• Share plan: participate in Santander share plans.
• Staff products: free access to Edge Current Accounts, Credit Cards and other Santander offers.
• Wellbeing support: access to wellbeing partners across physical, mental, social, and financial pillars, gym discounts, online classes, flexible health care.
• Family support: enhanced family leave, childcare options.
• Volunteering opportunities to give back to communities.
• Global growth opportunities to shape your career across our network.

We are an equal‑opportunity employer. We are proud to be an inclusive organisation that provides equal opportunities for everyone, regardless of age, gender, disability, civil status, race, religion or sexual orientation.

We want our people to thrive – at work and at home – while delivering the best outcomes for our customers.