Sales Support Executive

Sales Support Executive

Location:

Slough

Contract Type:
Permanent

Are you passionate about building strong customer relationships and making a difference in the healthcare industry? Our client is on the lookout for a dynamic Sales Support Executive to join their vibrant team.

• Be Part of Something Bigger:
  Help strengthen customer partnerships in the healthcare sector.
• Collaborative Environment:
  Work alongside a passionate sales team committed to customer success.
• Professional Growth:
  Opportunities for continuous learning and development.

• Customer Engagement:
  Prepare, review, and submit accurate customer quotations and proposals. Ensure timely communication with all relevant stakeholders.
• Order Management:
  Administer customer order reports, issue pre-acquisition questionnaires, and provide vital product information to customers.
• Compliance:
  Maintain global compliance standards for UK customers and escalations if sales outside UK.
• Smooth Operations:
  Proactively communicate with customers regarding order inquiries and logistical support, ensuring a seamless customer experience.
• Data Integrity:
  Maintain accurate records of customer interactions in CRM systems, ensuring data consistency and integrity.
• Performance Metrics:
  Adhere to agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
• Support Sales Teams:
  Collaborate with regional sales teams to identify and follow up on low‑value quotations.
• Customer Complaints:
  Assist in managing customer complaints and ensure clear and accurate communication throughout the process.

• Participate in sales meetings and provide relevant information or feedback.
• Take on ad hoc responsibilities as assigned by your manager.

• Educated to GCSE or A-level standard, or equivalent.
• Previous experience in customer service, sales support, or related administrative roles.
• Proficiency in ERP, CRM, or other business systems to manage transactions and customer data.

• Exceptional customer service and communication skills, both written and verbal.
• Strong attention to detail and accuracy.
• Ability to remain calm and effective under pressure.
• Good problem‑solving skills, with the ability to know when to escalat[e] issues.
• Active listening skills and a friendly telephone manner.
• Team player with a growth mindset and time management abilities.
• Commitment to continuous learning and development.

• Proficiency in Microsoft Office Suite.
• Experience with SAP S4/HANA ERP system is preferred.
• Familiarity with Salesforce CRM is a plus.

Adecco Group UK & Ireland is an Equal Opportunities Employer.