Customer Service Advisor

Job:
Customer Service Advisor

Location:

Slough, Berkshire
Salary: £30,000 - £34,000 per annum (DOE)

Hours:

Monday to Friday
 
An excellent opportunity has arisen for an experienced Customer Service Advisor to join a busy, insurance-led Accident Repair Centre in Slough.
 
This Customer Service Advisor position would suit someone with previous experience working as a Bodyshop Customer Service Advisor, Customer Service Adviser, Automotive Customer Service Advisor, Service Advisor or Customer Care Advisor within an Accident Repair Centre, Bodyshop or Vehicle Repair environment.

As a Customer Service Advisor, you will be the first point of contact for customers throughout the repair process, delivering exceptional customer service whilst supporting the day-to-day operation of the bodyshop.

Key Responsibilities
 
Manage all Customer Service Advisor duties within the bodyshop.
Provide outstanding customer service by telephone, email and face-to-face.
Keep customers updated throughout the repair journey.
Explain completed repair work and obtain customer authorisation where required.
Complete administration and maintain accurate customer records.
Liaise with estimators, technicians, insurers and customers to ensure repairs progress efficiently.  About You
 
Previous experience as a Customer Service Advisor, Customer Service Adviser, Bodyshop Customer Service Advisor or Automotive Customer Service Advisor.

Experience with in an Accident Repair Centre, Bodyshop or Vehicle Repair Centre is essential.
Excellent communication and customer service skills.
Confident using IT systems and bodyshop management software.
Able to work independently and as part of a busy team.  If you're an experienced Customer Service Advisor looking for your next opportunity within an Accident Repair Centre or Bodyshop in Slough, we'd love to hear from you. Contact Talent Connect today to discuss this Customer Service Advisor vacancy