Customer Service Advisor

This is a fantastic opportunity for a Customer Service Advisor to join a thriving team in the FMCG industry. The role requires a focus on delivering excellent customer service and ensuring smooth communication with clients and internal teams in Slough.

Client Details

This company is a well-established organisation in the FMCG sector, known for its commitment to providing high-quality products and services. Operating as part of a medium-sized team, the company values efficiency and customer satisfaction in all aspects of its operations.

Description

Respond promptly and professionally to customer inquiries via phone and email.
Process orders accurately and ensure timely delivery of goods.
Resolve customer issues and complaints with a focus on maintaining satisfaction.
Collaborate with internal teams to ensure smooth operations and communication.
Maintain accurate records of customer interactions and transactions.
Monitor and follow up on outstanding orders and payments.
Provide support to the sales team by managing customer accounts and queries.
Ensure compliance with company policies and industry regulations.

Profile

A successful Customer Service Advisor should have:

A strong background in customer service.
A keen eye for detail and the ability to manage multiple tasks effectively.
Proficiency in using customer relationship management (CRM) software.
A proactive and solutions-focused approach to customer queries.
Familiarity with order processing and account management systems.

Job Offer

A competitive salary ranging from £31,500 to £38,500 per annum.
Free on-site parking.
A permanent position in a reputable company within the FMCG industry.
Opportunities to work in a supportive and collaborative environment.

This is an excellent chance to advance your career as a Customer Service Advisor. If you are looking for a role that values your skills and offers growth opportunities, apply now